At a Glance
- Tasks: Elevate guest experiences and lead a dynamic Guest Relations team.
- Company: Park Plaza Westminster Bridge London, known for tailored hospitality.
- Benefits: Competitive salary, discounted hotel rates across Europe, and great perks.
- Other info: Join a vibrant team focused on continuous improvement and guest satisfaction.
- Why this job: Shape unforgettable guest journeys and make a real impact in hospitality.
- Qualifications: Experience in guest relations and strong leadership skills.
The predicted salary is between 39000 - 43000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. As our Senior Guest Relations Manager, you will play a pivotal role in shaping and elevating the guest experience.
You will ensure the Guest Relations team consistently delivers service that goes beyond expectations, while maintaining and strengthening relationships with our VIPs, Radisson Rewards members and regular guests. You will also act as a key leader within the Front of House team, driving service standards, supporting service recovery, and embedding a culture of continuous improvement across the department.
You will take ownership of guest feedback platforms, including ReviewPro, ensuring insights are shared with senior stakeholders and translated into meaningful actions that enhance the overall guest journey.
As a Senior Guest Relations Manager, you will receive:
- Salary: £39,000.00 - £43,000.00 per annum with great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family)
Senior Guest Relations Manager employer: Park Plaza Westminster Bridge
At Park Plaza Westminster Bridge London, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. As a Senior Guest Relations Manager, you will enjoy competitive salaries, extensive benefits, and the unique opportunity to work in one of London's most iconic locations, all while being part of a team dedicated to delivering exceptional guest experiences.
Contact Details:
Park Plaza Westminster Bridge Recruitment Team
