At a Glance
- Tasks: Lead the Reception Team to create unforgettable guest experiences at Park Plaza.
- Company: Join a stylish hotel known for exceptional service and a vibrant atmosphere.
- Benefits: Competitive salary, wellness days, discounted hotel rates, and free meals.
- Other info: Enjoy career growth, training opportunities, and fun staff events.
- Why this job: Be the friendly face of our hotel and inspire a team dedicated to excellence.
- Qualifications: Experience in Front Office operations and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guest bedrooms at Park Plaza Westminster Hotel, you will do more than just welcome our guests. As our Reception Manager, you will be responsible for assisting the Front Office Manager in all Front Office duties. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.
As a Reception Manager you will receive:
- Salary: Highly competitive plus incentive
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Two free meals per day including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for a Reception Manager who:
- Has excellent detailed knowledge of Front Office operations
- Ensures guests' needs are satisfactorily met
- Plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
- Is proficient with Microsoft Office and has excellent knowledge of Opera
- Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
- Has previous experience as a Duty Manager, Reception Manager or similar role in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Reception Manager employer: Park Plaza Westminster Bridge
At Park Plaza Westminster Hotel, we pride ourselves on fostering a vibrant work culture that prioritises exceptional service and employee well-being. As a Reception Manager, you will enjoy a highly competitive salary, generous holiday allowance, and unique benefits such as discounted hotel rates across Europe and wellness days, all while being part of a supportive team that values trust, respect, and teamwork. Join us to not only advance your career in hospitality but also to create memorable experiences for our guests in a dynamic and rewarding environment.
Contact Detail:
Park Plaza Westminster Bridge Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Park Plaza or similar hotels. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for exceptional service shine through. Share stories that highlight your leadership skills and how you've created memorable experiences for guests.
✨Tip Number 3
Research the company culture! Dive into Park Plaza's values and mission. Tailor your responses in interviews to reflect how you embody their principles of Trust, Respect, Teamwork, and Enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Park Plaza family. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can bring a friendly vibe to our team.
Tailor Your CV:Make sure to tailor your CV to highlight your experience in Front Office operations. We’re looking for someone who knows their stuff, so showcase your relevant skills and achievements that align with the Reception Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the job. Share specific examples of how you’ve led teams or created memorable guest experiences in the past. We love a good story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Park Plaza family!
How to prepare for a job interview at Park Plaza Westminster Bridge
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of Front Office operations. Be ready to discuss how you would handle various guest scenarios and ensure their needs are met. This shows that you’re not just familiar with the role, but that you can lead your team effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and inspired your team in previous roles. Talk about specific situations where you led by example, as this is crucial for a Reception Manager. Highlighting your hands-on approach will resonate well with the interviewers.
✨Demonstrate Your Customer Service Passion
Since the role is all about creating memorable experiences, be ready to share stories that showcase your passion for exceptional service. Discuss how you’ve gone above and beyond for guests in the past, as this aligns perfectly with Park Plaza's values.
✨Familiarise Yourself with Technology
As proficiency in Microsoft Office and Opera is essential, make sure you’re comfortable discussing your experience with these tools. If you have any tips or tricks for using them efficiently, don’t hesitate to share during the interview!
