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- Tasks: Lead the Guest Services team to create unforgettable experiences for our guests.
- Company: Join Park Plaza, where personalised service meets a vibrant hotel atmosphere.
- Benefits: Enjoy 30 days holiday, discounted stays, free meals, and wellness perks.
- Why this job: Be the face of exceptional service and make a lasting impression on guests.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
- Other info: Flexible rota, career growth opportunities, and a supportive team environment.
The predicted salary is between 11 - 15 £ per hour.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Guest Services Team Leader, you are the first and last person our guests call. Your helpful, can-do approach and passion for great service will create an amazing impression each time.
As a Guest Services Team Leader you will receive:
- Salary: £13.04 per hour plus service charge
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
Guest Services Team Leader employer: Park Plaza Westminster Bridge
Contact Detail:
Park Plaza Westminster Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Park Plaza's values and mission. This way, you can show how your approach to guest services aligns perfectly with their vision.
✨Tip Number 2
Practice your people skills! As a Guest Services Team Leader, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and complaints.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional for your interview to reflect the high standards of service that Park Plaza is known for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Guest Services Team Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest services and how you can make a difference in our team.
Tailor Your Application: Make sure to tailor your application to the Guest Services Team Leader role. Highlight your relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Park Plaza Westminster Bridge
✨Know the Company
Before your interview, take some time to research Park Plaza. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Services Team Leader, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your can-do approach and passion for great service.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. It reflects your understanding of the industry and sets a positive tone for the conversation. Remember, you want to embody the image of the hotel right from the start!