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- Tasks: Lead the guest relations team to create unforgettable experiences for our guests.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and memorable stays.
- Benefits: Enjoy discounted hotel rates, wellness days, free meals, and gym discounts.
- Why this job: Be part of a vibrant team that values trust, respect, and teamwork while making a real impact.
- Qualifications: Previous experience as a Guest Relations Manager or Duty Manager is essential.
- Other info: Access to training, staff parties, and a company pension plan.
The predicted salary is between 26000 - 36000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a Guest Relations Manager you will receive:
- Salary: Up to £31,981.00 per annum
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Two free meals per day including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
We are looking for a Guest Relations Manager who will:
- Ensure the smooth running of the department on a day-to-day basis with effective communication.
- Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
- Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members.
- Be proficient with Microsoft Office and have excellent knowledge of Opera.
- Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.
- Have previous experience as a Guest Relations Manager or Duty Manager in a hotel.
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Guest Relations Manager employer: Park Plaza Westminster Bridge
Contact Detail:
Park Plaza Westminster Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to trust, respect, teamwork, enthusiasm, commitment, and care will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Park Plaza. Engaging with them can provide valuable insights into the company culture and expectations for the Guest Relations Manager role, which can be beneficial in your conversations.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to create memorable guest experiences. Highlighting these stories can showcase your skills and fit for the role effectively.
✨Tip Number 4
Stay updated on the latest trends in hospitality and guest relations. Being knowledgeable about industry standards and innovations can set you apart and show your passion for the role during interviews.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Relations Manager position. Tailor your application to highlight your relevant experience in guest relations and hotel management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly any experience as a Guest Relations Manager or Duty Manager. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to enhance guest experiences.
Write a Personalised Cover Letter: Your cover letter should reflect your passion for hospitality and your understanding of Park Plaza's values. Mention specific examples of how you've successfully managed guest relations in the past and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a guest-facing role.
How to prepare for a job interview at Park Plaza Westminster Bridge
✨Showcase Your Customer Service Skills
As a Guest Relations Manager, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight any situations where you resolved issues effectively or created memorable experiences.
✨Demonstrate Leadership Qualities
This role requires you to lead and inspire your team. During the interview, discuss your leadership style and provide examples of how you've motivated and trained team members in the past. Emphasise your hands-on approach and how you foster a positive work environment.
✨Familiarise Yourself with the Hotel's Values
Park Plaza values Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Make sure to research these values and think about how they align with your own. Be ready to discuss how you embody these principles in your work and how you would promote them within your team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to potential scenarios related to guest complaints or team conflicts, demonstrating your critical thinking and conflict resolution skills.
