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- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join Park Plaza, a stylish hotel known for its tailored guest services.
- Benefits: Enjoy 30 days holiday, discounted hotel rates, free meals, and wellness perks.
- Why this job: Be the face of hospitality, creating memorable moments for guests every day.
- Qualifications: Previous experience in hotel front office roles and strong leadership skills required.
- Other info: Access to training, gym discounts, and a vibrant team culture.
The predicted salary is between 30000 - 42000 £ per year.
Do you have the right skills and experience for this role? Read on to find out, and make your application.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms at Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests.
You are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each time.
You will receive:
- Salary: £14.46 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
As a Master of your Craft you will:
- Have excellent detailed knowledge of Front Office operations
- Be a hands-on Leader who ensures guests' needs are satisfactorily met
- Play a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
- Be proficient with Microsoft Office and have excellent knowledge of Opera
- Have previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Front Office Team Leader employer: Park Plaza Westminster Bridge
Contact Detail:
Park Plaza Westminster Bridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to tailored guest experiences will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've motivated and trained team members in previous roles. This will show that you can lead by example, which is crucial for the Front Office Team Leader position.
✨Tip Number 3
Brush up on your knowledge of hotel management software, particularly Opera. Being proficient in this system will give you an edge over other candidates and demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss how you handle guest complaints and ensure satisfaction. Sharing specific instances where you've turned a negative experience into a positive one will showcase your problem-solving skills and dedication to excellent service.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Front Office Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in front office operations. Use bullet points to make it easy to read, and include specific achievements that demonstrate your leadership and customer service skills.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific aspects of Park Plaza that attract you, and explain how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Office Team Leader.
How to prepare for a job interview at Park Plaza Westminster Bridge
✨Showcase Your Leadership Skills
As a Front Office Team Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you successfully motivated your team or resolved conflicts.
✨Know the Company and Its Values
Familiarise yourself with Park Plaza's mission and values. Be ready to discuss how your personal values align with theirs, especially regarding customer service and creating memorable guest experiences.
✨Demonstrate Your Knowledge of Front Office Operations
Brush up on your knowledge of front office operations and systems like Opera. Be prepared to discuss specific scenarios where you've applied this knowledge to improve guest satisfaction or streamline processes.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills. Think of examples where you had to handle difficult guests or unexpected challenges, and explain how you managed those situations effectively.
