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- Tasks: Lead a team to create unforgettable guest experiences and manage concierge services.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and memorable moments.
- Benefits: Enjoy competitive salary, 30+ days holiday, wellness days, and discounts across Europe.
- Why this job: Be the friendly face that makes every guest's stay extraordinary and impactful.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
- Other info: Dynamic work environment with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 299 bedrooms at Park Plaza London Victoria Hotel, you will do more than just welcome our guests. Our Head Concierge will ensure that the service provided by the team is beyond the normal guest experience that would be expected by our guests. Your helpful, can-do approach and passion for great service will create an amazing impression every time.
As our Head Concierge, you will receive:
- Salary: Highly competitive plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Two free meals per day - including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
As a Master of your Craft, you will…
- Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
- Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
- Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.
- Be fully informed of hotel operations, VIPs, events, and special requests.
- Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art'beat activities, events and times as well as special requests/arrangements.
- Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
- Recruit and retain concierge & porters' team
- Design and implement the department's SOP's and service flows.
- Manage all aspects of the concierge & porters' team, including payroll, training, recruitment, performance and discipline.
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.
Head Concierge employer: Park Plaza Victoria London
Contact Detail:
Park Plaza Victoria London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Park Plaza. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal meet-up, let your passion for service shine through. Remember, they want someone who can create memorable moments for guests!
✨Tip Number 3
Research is key! Familiarise yourself with Park Plaza's values and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Park Plaza family right from the start.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Head Concierge role. Highlight your relevant experience and skills that align with what we’re looking for, like building partnerships and providing personalised service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Park Plaza London Victoria Hotel.
How to prepare for a job interview at Park Plaza Victoria London
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s offerings and local attractions. Research Park Plaza London Victoria Hotel and its unique selling points, as well as nearby restaurants and activities. This will show your passion for creating tailored experiences for guests.
✨Showcase Your Service Skills
Prepare to share specific examples of how you've gone above and beyond in previous roles. Think about times when you provided exceptional service or resolved a guest's issue creatively. This will highlight your can-do approach and commitment to great service.
✨Be Personable and Approachable
As the Head Concierge, you'll be the friendly face of the hotel. Practice your warm welcome and ensure you convey a genuine interest in helping others. A positive attitude and a smile can go a long way in making a great first impression.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the current challenges the concierge team faces or how they measure success in guest satisfaction. This shows your eagerness to contribute and your understanding of the role’s importance.
