At a Glance
- Tasks: Elevate guest experiences and lead a dynamic Guest Relations team.
- Company: Join Park Plaza, a leader in tailored hotel experiences.
- Benefits: Highly competitive salary, great benefits, and discounted hotel rates across Europe.
- Other info: Be part of a culture focused on continuous improvement and excellence.
- Why this job: Make a real impact on guest satisfaction and build lasting relationships.
- Qualifications: Experience in guest relations and strong leadership skills.
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. At the friendly face of the 494 bedrooms at Park Plaza Waterloo Hotel, you will do more than just welcome our guest, you will do more than just welcome our guests. As our Senior Guest Relations Manager , you will play a pivotal role in shaping and elevating the guest experience. You will ensure the Guest Relations team consistently delivers service that goes beyond expectations, while maintaining and strengthening relationships with our VIPs, Radisson Rewards members and regular guests. You will also act as a key leader within the Front of House team, driving service standards, supporting service recovery, and embedding a culture of continuous improvement across the department. You will take ownership of guest feedback platforms, including Review Pro, ensuring insights are shared with senior stakeholders and translated into meaningful actions that enhance the overall guest journey. As a Senior Guest Relations Manager, you will receive: Salary: Highly competitive with great benefits Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family
Senior Guest Relations Manager employer: Park Plaza London Waterloo
At Park Plaza Waterloo Hotel, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. As a Front of House Manager, you will enjoy competitive salaries, extensive employee benefits including heavily discounted hotel rates across Europe, and the opportunity to create memorable experiences for our guests while working in a dynamic environment that prioritises personal service and teamwork.
Contact Details:
Park Plaza London Waterloo Recruitment Team
