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- Tasks: Lead the Meetings and Events team to ensure exceptional guest experiences.
- Company: Join Park Plaza, known for stylish stays and memorable events.
- Benefits: Enjoy competitive pay, discounts, wellness days, and free meals.
- Why this job: Be part of a vibrant team creating unforgettable moments for guests.
- Qualifications: Strong English skills, customer-focused attitude, and teamwork spirit required.
- Other info: Opportunities for personal growth and innovative contributions are encouraged.
The predicted salary is between 29000 - 41000 £ per year.
We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader is a key part of ensuring a great guest experience. We are now seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team and contribute to creating an enjoyable dining experience for our staff.
As M&E Team Leader your role will be to manage the day-to-day service in a Meetings and Events Operations. You will ensure that all F&B services are delivered in a timely manner according to Event Orders, and that all areas are always attended to provide exceptional experiences for our guests. Furthermore, you will oversee junior team members delivering on clients' expectations.
As M&E Team Leader you will receive:
- Salary: £14.04 per hour + generous service charge and great benefits
- Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discounts at our restaurants and bars (for your whole party)
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Two free meals per day - including days off if you wish to come in
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
Operational responsibilities:
- Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department
- Always ensure a warm friendly welcome to all clients, both internal and external
- Cross check service requirements with Floor Managers and other relevant departments such as Sales, Planning and Kitchen
- Support the logistics team and bar team with their respective operations as and when required
- Allocate duties to junior team members and agency assistants - duties to include F&B services, BOH preparations, meeting rooms setups, cloakroom operation etc
- First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory
- To oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.
- Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction
- Hands-on approach when on duty, ready to train and assist other team members on the job when required
- Undertake any reasonable requests from Operations and Floor Managers when required
Skills and Specifications:
- Good command of English, both verbal and written
- Excellent customer service attitude, positive and charismatic with an eye for the customer
- Natural team player, able to easily connect and work with others
- Excellent attention to detail, positive and warm personality
- Flexibility and Adaptability and Energy is crucial in this role
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Meetings and Events Team Leader employer: Park Plaza London Riverbank
Contact Detail:
Park Plaza London Riverbank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings and Events Team Leader
✨Tip Number 1
Familiarise yourself with the Park Plaza brand and its values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of Park Plaza, especially those in the Meetings and Events department. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership skills and ability to manage a team effectively. Highlighting your hands-on approach and adaptability will resonate well with the role's requirements.
✨Tip Number 4
Showcase your customer service skills by preparing to share stories where you went above and beyond for clients. This will illustrate your positive attitude and attention to detail, both of which are crucial for the Meetings and Events Team Leader position.
We think you need these skills to ace Meetings and Events Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing meetings and events. Emphasise your customer service skills and any leadership roles you've held, as these are crucial for the Meetings and Events Team Leader position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage events and lead a team effectively.
Highlight Relevant Skills: In your application, focus on skills such as attention to detail, flexibility, and teamwork. Provide examples of how you've successfully used these skills in past roles, especially in high-pressure environments.
Showcase Your Customer Service Experience: Since the role requires excellent customer service, include examples of how you've gone above and beyond to ensure client satisfaction in previous positions. This will help you stand out as a candidate who aligns with the company's values.
How to prepare for a job interview at Park Plaza London Riverbank
✨Showcase Your Customer Service Skills
As a Meetings and Events Team Leader, your ability to provide exceptional customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for clients in previous roles, highlighting your positive attitude and charisma.
✨Demonstrate Team Leadership Experience
This role requires you to oversee junior team members and allocate duties effectively. Discuss your past experiences in leading teams, how you motivate others, and any training or mentoring you've provided to ensure everyone meets client expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to handle unexpected challenges during events and how you managed to keep everything running smoothly while ensuring guest satisfaction.
✨Research the Company Culture
Understanding Park Plaza's commitment to creating memorable moments will help you align your answers with their values. Familiarise yourself with their services and benefits, and be ready to discuss how you can contribute to enhancing the guest experience.
