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- Tasks: Lead a dynamic concierge team to create unforgettable guest experiences in London.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and memorable moments.
- Benefits: Enjoy 30+ days of holiday, wellness days, and discounts at hotels and restaurants.
- Other info: Great career growth opportunities and a vibrant work environment await you.
- Why this job: Be the expert on London while making guests' stays truly special and seamless.
- Qualifications: Experience in concierge leadership and a passion for personalised guest service.
The predicted salary is between 40000 - 50000 £ per year.
At Park Plaza, we believe in creating a hotel experience that is tailored to each individual guest and their needs. As the welcoming face of our 645-room Park Plaza Riverbank London hotel, you will do far more than greet our guests; you will curate memorable experiences.
As Head Concierge, you will lead our concierge team and deliver exceptional, personalised service that exceeds expectations at every touchpoint. You will be the go-to expert for everything London has to offer, ensuring our guests enjoy a seamless and unforgettable stay.
As our Head Concierge, you will receive:
- Salary: Highly competitive with great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
What you'll be doing:
- Leading, inspiring, and developing the concierge team to deliver outstanding guest experiences
- Providing expert local knowledge and personalised recommendations
- Building strong relationships with guests, partners, and local businesses
- Managing guest requests with professionalism, efficiency, and warmth
- Ensuring the highest standards of service are consistently achieved
What we're looking for:
- Previous experience in a Concierge leadership role within a hotel environment
- Strong knowledge of London and its attractions, dining, and events
- Exceptional communication and interpersonal skills
- A passion for delivering personalised guest service
- Leadership skills with the ability to motivate and develop a team
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.
Head Concierge in London employer: Park Plaza London Riverbank
Contact Detail:
Park Plaza London Riverbank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge in London
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at Park Plaza or similar hotels. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for guest service shine through. Share stories about how you've created memorable experiences for guests in the past. This is your moment to stand out!
✨Tip Number 3
Research, research, research! Know everything about Park Plaza and its unique offerings. Familiarise yourself with their values and what makes them special. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Park Plaza family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Head Concierge in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. Remember, we’re looking for someone who can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Head Concierge role. Highlight your previous experience in concierge leadership and your knowledge of London. This will show us that you understand what it takes to deliver exceptional service and that you’re the perfect fit for our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills, making it easier for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining the Park Plaza family. We can’t wait to hear from you!
How to prepare for a job interview at Park Plaza London Riverbank
✨Know Your London Inside Out
As a Head Concierge, you need to be the ultimate expert on everything London has to offer. Brush up on local attractions, dining spots, and events before your interview. This will not only impress your interviewers but also show your passion for delivering personalised guest experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and inspired a team in previous roles. Think about specific situations where you motivated your team to exceed guest expectations. This will demonstrate your ability to develop a strong concierge team at Park Plaza.
✨Practice Exceptional Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would handle guest requests and build relationships with both guests and local businesses.
✨Emphasise Personalised Service
Be ready to discuss how you can create memorable moments for guests. Share stories from your past experiences where you went above and beyond to provide exceptional service. This will highlight your commitment to tailoring experiences to individual guest needs.