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- Tasks: Lead a team to create unforgettable guest experiences in a vibrant hotel environment.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and memorable moments.
- Benefits: Enjoy 30 days holiday, wellness days, discounted stays, and great perks.
- Other info: Dynamic role with opportunities for growth and development in hospitality.
- Why this job: Be the expert on London while making guests' stays truly special.
- Qualifications: Experience in concierge leadership and a passion for personalised service.
The predicted salary is between 40000 - 50000 £ per year.
At Park Plaza, we believe in creating a hotel experience that is tailored to each individual guest and their needs. As the welcoming face of our 645-room Park Plaza Riverbank London hotel, you will do far more than greet our guests; you will curate memorable experiences.
As Head Concierge, you will lead our concierge team and deliver exceptional, personalised service that exceeds expectations at every touchpoint. You will be the go-to expert for everything London has to offer, ensuring our guests enjoy a seamless and unforgettable stay.
As our Head Concierge, you will receive:
- Salary: Highly competitive with great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
What you'll be doing:
- Leading, inspiring, and developing the concierge team to deliver outstanding guest experiences
- Providing expert local knowledge and personalised recommendations
- Building strong relationships with guests, partners, and local businesses
- Managing guest requests with professionalism, efficiency, and warmth
- Ensuring the highest standards of service are consistently achieved
What we're looking for:
- Previous experience in a Concierge leadership role within a hotel environment
- Strong knowledge of London and its attractions, dining, and events
- Exceptional communication and interpersonal skills
- A passion for delivering personalised guest service
- Leadership skills with the ability to motivate and develop a team
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.
Head Concierge in Lincoln employer: Park Plaza London Riverbank
Contact Detail:
Park Plaza London Riverbank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge in Lincoln
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know Park Plaza. A friendly chat can open doors and give you insider info about the Head Concierge role.
✨Tip Number 2
Show off your local knowledge! Brush up on London's hotspots, hidden gems, and dining experiences. When you get the chance to chat with the hiring team, let your passion for the city shine through.
✨Tip Number 3
Prepare for the interview by thinking of examples where you've delivered exceptional guest service. We want to hear about those memorable moments you've created for guests—make them count!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Park Plaza.
We think you need these skills to ace Head Concierge in Lincoln
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Head Concierge role. Highlight your previous experience in concierge leadership and your knowledge of London. This shows us that you understand what we’re looking for and how you can contribute.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Park Plaza London Riverbank
✨Know Your London
As a Head Concierge, you need to be the go-to expert on everything London has to offer. Brush up on local attractions, dining spots, and events before your interview. This will not only impress your interviewers but also show your passion for delivering personalised guest experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed a team in previous roles. Think about specific situations where you inspired your team to deliver outstanding service. This will demonstrate your ability to motivate others and maintain high standards.
✨Practice Exceptional Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you can convey warmth and professionalism in your responses.
✨Emphasise Personalisation
Be ready to discuss how you would create memorable moments for guests. Think of unique ideas or past experiences where you went above and beyond to tailor services to individual needs. This will highlight your commitment to exceptional, personalised service.