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- Tasks: Lead a dynamic concierge team to create unforgettable guest experiences in London.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and memorable moments.
- Benefits: Enjoy 30+ days of holiday, wellness days, and discounts at hotels and restaurants.
- Other info: Great career growth opportunities and a vibrant work environment await you.
- Why this job: Be the go-to expert for London, making every guest's stay seamless and special.
- Qualifications: Experience in concierge leadership and a passion for personalised guest service.
The predicted salary is between 40000 - 50000 £ per year.
At Park Plaza, we believe in creating a hotel experience that is tailored to each individual guest and their needs. As the welcoming face of our 645-room Park Plaza Riverbank London hotel, you will do far more than greet our guests; you will curate memorable experiences.
As Head Concierge, you will lead our concierge team and deliver exceptional, personalised service that exceeds expectations at every touchpoint. You will be the go-to expert for everything London has to offer, ensuring our guests enjoy a seamless and unforgettable stay.
As our Head Concierge, you will receive:
- Salary: Highly competitive with great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training
What you'll be doing:
- Leading, inspiring, and developing the concierge team to deliver outstanding guest experiences
- Providing expert local knowledge and personalised recommendations
- Building strong relationships with guests, partners, and local businesses
- Managing guest requests with professionalism, efficiency, and warmth
- Ensuring the highest standards of service are consistently achieved
What we're looking for:
- Previous experience in a Concierge leadership role within a hotel environment
- Strong knowledge of London and its attractions, dining, and events
- Exceptional communication and interpersonal skills
- A passion for delivering personalised guest service
- Leadership skills with the ability to motivate and develop a team
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
Head Concierge in Grantham employer: Park Plaza London Riverbank
Contact Detail:
Park Plaza London Riverbank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge in Grantham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know Park Plaza. A friendly chat can open doors and give you insider info about the Head Concierge role.
✨Tip Number 2
Show off your local knowledge! Brush up on London's hotspots, hidden gems, and dining experiences. When you get the chance to chat with the hiring team, let your passion for the city shine through.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how you would lead a team or handle guest requests. We want to see your leadership skills and how you create memorable moments!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Park Plaza family.
We think you need these skills to ace Head Concierge in Grantham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Head Concierge role. Highlight your previous experience in concierge leadership and your knowledge of London’s attractions. This will show us that you’re the perfect fit for our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills relevant to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Park Plaza family!
How to prepare for a job interview at Park Plaza London Riverbank
✨Know Your London
As a Head Concierge, you need to be the go-to expert for everything London has to offer. Brush up on your local knowledge before the interview. Familiarise yourself with popular attractions, hidden gems, and current events in the city. This will not only impress your interviewers but also show your passion for delivering personalised guest experiences.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've inspired or developed your team. Highlight how you manage guest requests with professionalism and warmth, as this is crucial for creating memorable moments for guests.
✨Practice Exceptional Communication
Exceptional communication is key in this role. During the interview, focus on how you articulate your thoughts and engage with the interviewers. Use clear, confident language and maintain eye contact. You might even want to prepare a few anecdotes that showcase your interpersonal skills and ability to build strong relationships with guests and partners.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the hotel and its culture. Ask about the concierge team's current challenges or how they measure success in guest experiences. This shows your genuine interest in the role and helps you assess if it's the right fit for you.