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- Tasks: Lead the Front of House team and ensure guest satisfaction daily.
- Company: Join Park Plaza, a vibrant hotel known for stylish rooms and award-winning dining.
- Benefits: Enjoy 30+ days of holiday, discounted stays, free meals, and wellness perks.
- Why this job: Be part of a dynamic team that values your passion and personality.
- Qualifications: Previous experience in a similar role and knowledge of Opera required.
- Other info: Flexible rotas, employee assistance, and fun staff events await you!
The predicted salary is between 29100 - 43900 £ per year.
Assistant Front of House Manager
At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 399 guestrooms Park Plaza County Hall Hotel, you will do more than just welcome our guests. As an Assistant Front of House Manager, you can bring your passion and positive personality to work and be part of this vibrant team.
As our Assistant Front of House Manager , you will receive:
- Salary: £ 36500.00 per annum plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
- 50% F&B discount at our restaurants and bars (for your whole party)
- Start with 30 days holiday per year – incl bank holidays
- Two free meals per day – including days off if you wish to come in!
- Access to 40% of your pay before payday through Wagestream!
- Recommend a Friend scheme – £750
- BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
- Vitality at work scheme with great gym discounts & more
- Ride to Work Scheme & free local cycling lessons
- Travel season ticket loans *
- 24/7 access to our Employee Assistance Programme
- Rotas published at least two weeks in advance (if applicable)
- Departmental productivity and service incentive schemes *
- Uniforms provided (if applicable) & free dry cleaning
- Annual Staff parties and events
- Company pension plan & award-winning training
The ideal candidate for the Assistant Front of House Manager role will:
- Liaise with the relevant Front of House teams to ensure guest and colleague satisfaction, financial goals, and responsible business targets are met while ensuring the smooth running and robust strategic direction of the Front of House department
- Manage and develop the team through planning and execution of payroll and rotas, recruitment, induction, training, appraisals, and performance management
- Demonstrate leadership through leading by example
- Clearly communicate operational and strategic information and ongoing customer feedback
- Empower the Front of House teams by providing an inspiring service culture through briefings, team meetings, and coaching
- Have excellent knowledge of Opera
- Have previous Assistant Front of House Manager or Front Office Manager experience in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.
Park Plaza. Be part of it.
AMRT1_UKCT
Assistant Front of House Manager employer: Park Plaza County Hall
Contact Detail:
Park Plaza County Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager
✨Tip Number 1
Familiarize yourself with the Opera system, as it's crucial for the role. Consider taking an online course or tutorial to enhance your skills and show your commitment to mastering the tools we use.
✨Tip Number 2
Highlight your leadership experience in previous roles. Think of specific examples where you successfully managed a team or improved service quality, as this will resonate well with our focus on empowering Front of House teams.
✨Tip Number 3
Research Park Plaza's values and culture. Understanding our commitment to guest satisfaction and team development will help you align your answers during the interview and demonstrate that you're a great fit for our vibrant team.
✨Tip Number 4
Prepare to discuss how you handle feedback and improve service. We value continuous improvement, so sharing your experiences in coaching and developing team members will showcase your potential as an Assistant Front of House Manager.
We think you need these skills to ace Assistant Front of House Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Front of House Manager position. Understand the key responsibilities and required skills, such as leadership, communication, and knowledge of Opera.
Tailor Your CV: Customize your CV to highlight relevant experience in hotel management or front office roles. Emphasize your leadership skills and any specific achievements that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your positive personality. Mention how your previous experiences have prepared you for this role and how you can contribute to the vibrant team at Park Plaza.
Highlight Team Management Experience: In both your CV and cover letter, make sure to detail your experience in managing and developing teams. Provide examples of how you've successfully led teams, conducted training, or improved service culture in previous roles.
How to prepare for a job interview at Park Plaza County Hall
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As an Assistant Front of House Manager, you'll need to lead by example. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed a team in the past.
✨Familiarize Yourself with Opera
Since excellent knowledge of Opera is required, take some time to brush up on this system before your interview. Being able to discuss your experience with it will show that you're ready to hit the ground running.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing operational strategies and customer feedback. This will demonstrate your ability to empower your team and ensure smooth operations.
