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- Tasks: Coordinate spa reservations and ensure a seamless client experience from booking to arrival.
- Company: Join Laguna Health & Spa, a luxurious retreat focused on relaxation and wellness.
- Benefits: Enjoy a competitive salary, loyalty bonuses, free food, and access to an on-site gym.
- Why this job: Be part of a vibrant team in a fast-paced environment that values customer care and attention to detail.
- Qualifications: Experience in beauty or retail is preferred; excellent customer service skills are essential.
- Other info: Full-time role with 35 hours per week, including weekends; must be eligible to work in the UK.
The predicted salary is between 20000 - 26000 £ per year.
We are looking for aSpa Reservations Co-ordinatorto join our Laguna Health and Spa team.
Laguna Health & Spa provides the perfect environment in which our clients can completely unwind and de-stress.
We have nine luxury treatment rooms, two of which have dual room facilities, and we offer a range of luxurious treatments using Pevonia beauty products. In addition, we have a 20m indoor swimming pool, spa bath, steam room, poolside loungers plus a fully equipped gym.
From your very first telephone conversation with a client, to securing their booking you will be at the forefront of the client’s journey.
No two bookings are the same, and therefore your meticulous attention to detail, as well as your ability to multitask and sell is vital. You will ensure that individual and group reservation enquiries, bookings, and cancellations are up to date, and that all admin is complete after carrying out the final checks before the client arrives.
You will need related work experience ideally within the beauty and/or retail sector. You will need to demonstrate excellent customer care skills and qualities and be able to work under pressure to a high and exacting standard. Previous experience of operating a bookings system will be an advantage, but not a requirement.
If you are bright, enthusiastic, and up for the challenge then this could be the job for you.
We offer a competitive salary, range of benefits and a work environment which is both vibrant and fast moving.
Full time working 35 hours, 5 days out of 7 and does include weekend work.
Please submit your CV to the contact details listed If you have the required background and would like to find out more.
Candidates must be eligible to live and work in the UK.
Job Types: Full-time, Permanent
Pay: £23,532.60 per year
Additional pay:
- Loyalty bonus
- Canteen
- Company events
- Discounted or free food
- On-site gym
- Referral programme
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Cardiff: reliably commute or plan to relocate before starting work (required)
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More Details Spa Reservations Coordinator employer: Park Plaza Cardiff
Contact Detail:
Park Plaza Cardiff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land More Details Spa Reservations Coordinator
✨Tip Number 1
Familiarise yourself with the spa industry and the specific services offered at Laguna Health & Spa. Understanding the treatments and products, like Pevonia, will help you engage with clients more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different booking scenarios with friends or family. This will help you become comfortable with handling various client requests and managing bookings under pressure.
✨Tip Number 3
Research common booking systems used in the beauty and wellness industry. Familiarity with these systems can give you an edge, even if you haven't used them before, as it shows your willingness to learn and adapt quickly.
✨Tip Number 4
Network with professionals in the beauty and spa sector. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals or recommendations for the position.
We think you need these skills to ace More Details Spa Reservations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the beauty or retail sector. Emphasise any roles where you demonstrated excellent customer care skills and attention to detail, as these are crucial for the Spa Reservations Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the spa industry. Mention specific experiences that demonstrate your ability to multitask and handle bookings efficiently, as well as your passion for providing exceptional customer service.
Highlight Relevant Skills: In your application, clearly outline skills that align with the job description, such as experience with booking systems, strong communication abilities, and the capacity to work under pressure. Use examples to illustrate how you've successfully applied these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Spa Reservations Coordinator.
How to prepare for a job interview at Park Plaza Cardiff
✨Showcase Your Customer Care Skills
As a Spa Reservations Coordinator, you'll be the first point of contact for clients. Make sure to highlight your previous experience in customer service and how you've successfully handled client inquiries or complaints in the past.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail. Prepare examples of how you've managed bookings or reservations accurately in previous jobs, and be ready to discuss how you ensure everything is perfect before a client's arrival.
✨Prepare for Multitasking Scenarios
You'll need to juggle multiple tasks at once, from taking calls to managing bookings. Think of situations where you've successfully multitasked under pressure and be prepared to share these experiences during the interview.
✨Familiarise Yourself with Spa Treatments
Having knowledge about the treatments offered at Laguna Health & Spa can set you apart. Research Pevonia products and the types of services provided, so you can speak confidently about them and show your enthusiasm for the role.