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- Tasks: Provide top-notch front desk service and assist guests with their needs.
- Company: Join the vibrant Park Plaza Cardiff, a 4-star deluxe hotel in the city centre.
- Benefits: Enjoy discounted hotel stays, gym memberships, and food & beverage perks.
- Why this job: Be the face of luxury hospitality and make guests feel at home.
- Qualifications: Customer service experience and excellent communication skills are a must.
- Other info: Full-time role with opportunities for growth in a dynamic environment.
The predicted salary is between 18658 - 27986 £ per year.
An opportunity has arisen for a Full Time Hotel Receptionist at the Park Plaza Cardiff. The Park Plaza Hotel Cardiff is a successful 4-star deluxe hotel located in the heart of the city. The hotel offers 129 state-of-the-art guestrooms, a 120 seater Brasserie style restaurant, a busy bar, meeting and event facilities accommodating up to 150 guests for dinner, the Kuku Club for private hire and the luxurious Laguna Health & Spa.
In this role you will be responsible for providing a professional 4* deluxe front desk service to all our guests and visitors. Duties Include:
- Checking guests in and out of the hotel
- Room allocation and management
- Answering and directing all phone calls that come into the business
- Handling any guest queries and complaints and resolving them effectively and efficiently
- Dealing with reservation enquiries
- Assisting guests with any special requests e.g., transport, tickets, additional requirements etc.
- Processing bills and managing guest payments
- Handling show arounds and sale enquiries when needed
Working 5 out of 7 days as per departmental rota. Applicants will need:
- IT and telephone experience - ideally with Fidelio Opera
- To be able to project a professional personal image
- To be numerate, literate and have excellent verbal communication skills
- Experience of delivering a high level of customer service
- To be well organised, methodical and have attention for detail
- Front Desk Reception experience in a similar standard hotel would be preferred
This role is a vital part of our business, receptionists are expected to have an understanding of the business as a whole as the majority of queries come through this department. It is essential that the applicant has the drive to learn and grow within the business. Individuals must show empathy toward guest situations and provide the service expected of a 4* deluxe establishment.
Full Time, position working 39 hours per week. Candidates must be eligible to live and work in the UK.
Job Type: Full-time
Pay: £23,322.00 per year
Benefits:
- Discounted hotel room across the Park Plaza and Radisson brands
- Reduced gym/ spa membership
- Discounted food and beverage
- Discounted spa treatments
- Monthly passion player (employee of the month)
- Employee Assistance Programme
If you have the required background and would like to find out more, please submit your CV to the contact details listed below.
Hotel Receptionist in Cardiff employer: Park Plaza Cardiff
Contact Detail:
Park Plaza Cardiff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Cardiff
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Park Plaza Cardiff's services and facilities. This way, when you chat with the hiring team, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a receptionist and how you'd handle them. Being able to demonstrate your problem-solving abilities will make you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work at the hotel.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Hotel Receptionist in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hotel reception and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you’d be a great fit for our team at Park Plaza Cardiff. Keep it friendly and professional, just like the service we provide.
Show Off Your Skills: Mention any specific software experience, like Fidelio Opera, and highlight your communication skills. We love candidates who can handle guest queries with ease and professionalism, so let us know how you excel in these areas!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Park Plaza Cardiff
✨Know the Hotel Inside Out
Before your interview, take some time to research the Park Plaza Cardiff. Familiarise yourself with their services, facilities, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, customer service is key. Prepare examples from your past experiences where you successfully handled guest queries or complaints. Highlight your ability to empathise and resolve issues efficiently, as this is crucial for a 4-star establishment.
✨Practice Common Interview Questions
Anticipate questions related to your experience with hotel front office systems like Opera, and be ready to discuss your organisational skills. Practising these responses can help you articulate your thoughts clearly during the interview.
✨Dress the Part
First impressions matter! Dress professionally to reflect the 4-star image of the hotel. A smart appearance will demonstrate your understanding of the role and the importance of projecting a professional personal image.
