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- Tasks: Lead the reception team to deliver exceptional guest experiences and manage daily operations.
- Company: Join the vibrant Park Plaza Cardiff, a 4-star deluxe hotel in the city centre.
- Benefits: Enjoy discounts, free fitness classes, and employee assistance programmes.
- Why this job: Be the friendly face of the hotel and make a real impact on guest satisfaction.
- Qualifications: Previous hotel reception experience and strong communication skills required.
- Other info: Dynamic role with opportunities for growth and development in the hospitality industry.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Full Time Hotel Reception Manager at the Park Plaza Cardiff. At Park Plaza, Cardiff we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the hotel, you will do more than just welcome our guests. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.
The Park Plaza Hotel Cardiff is a successful 4-star deluxe hotel located in the heart of the city. The hotel offers 129 guestrooms, our LKB brasserie style restaurant and bar, a range of event facilities including our Moroccan-themed Kuku event space and our luxurious Laguna Health & Spa.
Key Duties and Responsibilities:- As Reception Manager you will report into the Rooms Division Manager and will be responsible for the front desk team and the day-to-day management of the department.
- You will be required to ensure that your team delivers an exceptional welcome and lasting customer service experience, responding to all guest inquiries in a proactive and positive way.
- You will promote a helpful and professional image and be fully focused on achieving the business targets.
- This is a hands-on role, working alongside your team to inspire, motivate and support them in the delivery of standards and financial targets.
- Ensuring that the hotel meets its forecasted occupancy, room rate and rev-par targets on a daily basis.
- You will also be required to complete Duty Management shifts on a regular basis.
- Previous related hotel reception experience with a strong knowledge of computerised front office systems.
- Positive approach with excellent organisational ability to prioritise multiple tasks.
- Strong clear communication skills, both verbally and in writing.
- Passion for delivering excellent customer service with the ability to correspond courteously and efficiently with our guests.
- Plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members.
- Good knowledge of Finance and Rooms Revenue Management.
- Has previous experience as a Duty Manager, Reception Manager or similar role in a hotel.
- Discounts and employee rates across the Park Plaza and Radisson global brands.
- Employee assistance programme.
- Additional leave.
- Discounted or free food.
- Free fitness classes.
- On-site gym.
- Referral programme.
Ability to commute/relocate Cardiff CF10 3AL: reliably commute or plan to relocate before starting work (preferred).
Hotel Reception Manager in Cardiff employer: Park Plaza Cardiff
Contact Detail:
Park Plaza Cardiff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Park Plaza Cardiff. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests.
✨Tip Number 3
Be prepared with questions! Research the hotel and come armed with thoughtful questions about their team culture and guest experience. It shows you’re genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Park Plaza family right from the start.
We think you need these skills to ace Hotel Reception Manager in Cardiff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your previous hotel reception experience. We’re looking for someone who knows their way around front office systems and can manage a team effectively, so be specific about your relevant skills!
Communicate Clearly: Strong communication is key in this role. Ensure your written application is clear and concise, showcasing your ability to correspond courteously and efficiently, just like you would with our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Park Plaza Cardiff!
How to prepare for a job interview at Park Plaza Cardiff
✨Know the Hotel Inside Out
Before your interview, make sure you research Park Plaza Cardiff thoroughly. Familiarise yourself with their services, facilities, and unique selling points. This will not only show your genuine interest in the hotel but also help you tailor your answers to align with their values and customer service ethos.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated and inspired a team. Highlight your hands-on approach and how you've tackled challenges while ensuring exceptional service delivery.
✨Demonstrate Your Customer Service Passion
Be ready to discuss specific instances where you've gone above and beyond for guests. Share stories that illustrate your proactive and positive attitude towards customer service. This will resonate well with the hotel's focus on delivering tailored experiences for every guest.
✨Prepare for Financial Discussions
Since the role involves achieving financial targets, brush up on your knowledge of finance and revenue management. Be prepared to discuss how you've contributed to financial success in previous roles, and think about strategies you could implement at Park Plaza to meet occupancy and revenue goals.
