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- Tasks: Lead the front desk team and ensure exceptional guest experiences.
- Company: Luxury hotel in Cardiff with a vibrant team atmosphere.
- Benefits: Discounts across global brands and an employee assistance programme.
- Why this job: Make a real difference in guests' experiences while developing your leadership skills.
- Qualifications: Hotel reception experience and strong leadership abilities.
- Other info: Join a dynamic environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A luxury hotel in Cardiff is seeking a Full Time Hotel Reception Manager to lead the front desk team. This hands-on role requires hotel reception experience, strong leadership skills, and a passion for exceptional customer service.
Responsibilities include:
- Managing daily operations
- Ensuring guest satisfaction
- Achieving business targets
Benefits include discounts across global brands and an employee assistance program. Join a vibrant team and make a difference in our guests' experience.
Guest‑Focused Reception Manager | On‑Site Gym & Perks in Cardiff employer: Park Plaza Cardiff
Contact Detail:
Park Plaza Cardiff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest‑Focused Reception Manager | On‑Site Gym & Perks in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your passion for customer service shine through. Share stories that highlight your leadership skills and how you've gone above and beyond for guests in the past.
✨Tip Number 3
Research the hotel! Familiarise yourself with the luxury hotel’s values, services, and any recent news. This will not only help you tailor your responses but also show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're keen on joining our vibrant team and making a difference in our guests' experience.
We think you need these skills to ace Guest‑Focused Reception Manager | On‑Site Gym & Perks in Cardiff
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for exceptional customer service. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in your previous roles.
Highlight Your Leadership Skills: As a Reception Manager, strong leadership is key. Make sure to showcase your experience in leading teams, managing daily operations, and achieving targets. We want to know how you inspire and motivate your team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our hotel’s values and the specific role. Mention why you’re excited about joining our vibrant team in Cardiff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Park Plaza Cardiff
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its values, services, and what sets it apart from other luxury hotels in Cardiff. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in contributing to their guest experience.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others. Be ready to discuss specific situations where you resolved conflicts or improved team performance.
✨Emphasise Customer Service Excellence
Exceptional customer service is key in this role. Think of instances where you've gone above and beyond for guests or clients. Be prepared to share these stories during your interview, highlighting your commitment to guest satisfaction and how you handle challenging situations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the Reception Manager role. This not only shows your interest but also helps you assess if the hotel is the right fit for you.
