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- Tasks: Provide top-notch technical support and troubleshoot software issues for customers.
- Company: Join Park Place Technologies, a leader in tech solutions with a supportive team culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping customers optimise their software experience.
- Qualifications: Bachelor's degree in Computer Networking or Software, plus 1-3 years of relevant experience.
- Other info: Dynamic role with a focus on problem-solving and collaboration.
The predicted salary is between 30000 - 42000 ÂŁ per year.
The Associate Technical Support Engineer ensures Park Place Technologies derives maximum benefit from the sale of its products by providing customers with high quality Technical Support.
Responsibilities:
- Advise customers how to configure and use Park Place Technologies’ software products to satisfy their operational needs.
- Trouble‑shoot and identify the cause of customer software product problems.
- Resolve customer problems, ensuring workarounds and software patches are made available in accordance with agreed service levels.
- Ensure all customer problems and queries are logged in Park Place Technologies’ Helpdesk system, escalated where appropriate and tracked through to completion.
- Work closely with Software Development Teams on the resolution of customer problems.
- Engage with Sales and Pre‑Sales Teams to facilitate successful Proof of Concept trials.
- Develop and maintain a full and current awareness of Entuity products.
- Maintain an awareness of IT technologies relevant to the operation of Park Place Technologies’ products and services.
- Advise customers how to integrate Entuity software with corporate user authentication systems (e.g., Active Directory, LDAP, SAML, SSO).
- Advise customers how to customize Entuity software dashboards, reports, and exports.
- Develop and supply to customers customized rules and scripts using Groovy scripting language to change how Entuity Software processes alerts and forwards them to third‑party software products.
- Develop and supply to customers customized configurations using Stormworks Statement language to change how Entuity Software collects and processes data.
- Issue customer licenses as required.
- Create and issue Device support software configurations and overrides to customers as required.
- Other duties as assigned.
Basic Qualifications:
- Bachelor’s degree required in a Computer Networking or Software related discipline.
- A minimum of 1-3 years’ experience of MS Windows, Red Hat Linux and VMware.
- Knowledge of network technologies and device types (routers, switches, load balancers, etc.).
- Self‑confident and resourceful with a positive attitude.
- Well organized and able to stay focused when under pressure.
- Enjoys problem solving and interaction with others.
- Good communication skills and a sense of humor.
Preferred Qualifications:
- Network device vendor certifications (CCNA, JNCIA).
Travel: 0%
Associate Technical Support Engineer employer: Park Place Technologies
Contact Detail:
Park Place Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Park Place Technologies and their products so you can speak confidently about how you can help customers with their software needs. This will show your genuine interest and make you stand out.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be resolving customer issues, brush up on your problem-solving techniques. Maybe even simulate some common software problems and think through how you'd resolve them.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Park Place Technologies.
We think you need these skills to ace Associate Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MS Windows, Red Hat Linux, and VMware. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Associate Technical Support Engineer role and how your problem-solving skills can benefit our customers. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your communication style. Whether it’s through your CV or cover letter, let us see your personality and how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Park Place Technologies
✨Know Your Stuff
Make sure you brush up on your knowledge of network technologies and the specific software products you'll be supporting. Familiarise yourself with Park Place Technologies’ offerings and how they integrate with systems like Active Directory and LDAP. This will show that you're not just a candidate, but someone who genuinely understands their products.
✨Show Off Your Problem-Solving Skills
Prepare to discuss past experiences where you've successfully troubleshot technical issues. Think of specific examples where you identified problems and implemented solutions. This will demonstrate your resourcefulness and ability to stay calm under pressure, which is crucial for this role.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. Good communication skills are key in this role, as you'll be advising customers on how to use the software effectively. A sense of humour can also go a long way in making the conversation more engaging!
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or the specific challenges the technical support team faces. This shows your interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.