Medical Receptionist (Care Co-ordinator) in Preston

Optional Saturday or Sunday per month 9-12. The practice is looking for an effective, motivated, proactive candidate to join our highly effective and friendly team. The successful candidate will need to provide a first class level of reception/customer service to our patients. They must enjoy working in a busy reception and call centre environment and be prepared to go the extra mile.

The role of medical receptionist/care co-ordinator is very demanding; therefore, the practice is looking to recruit someone who is confident, has excellent communication skills, is highly organised, and good at multi-tasking. The successful candidate must be computer literate and have a flexible approach to working. Experience of working in a busy office environment would be an advantage.

Main duties of the job:

• Provide effective and efficient reception and administrative services for the practice in a professional and courteous manner.
• Provide high quality reception and administration services to patients, doctors, staff, colleagues, health service professionals, and others.
• Act as the first point of contact for patients accessing practice services and portray the practice in the highest possible professional basis.
• Ensure that enquiries from patients are effectively and courteously handled to the mutual satisfaction of the practice and patient.

About us:

The Park Medical Practice provides a range of general and specialist services to our 25,000 patients with dedicated staff to ensure our patients get the best care. Our ability to be flexible and innovative in the way we work and deliver our services has never been more important than it is now. The Park Medical Practice has sites at Cottam Lane, Ashton, Park View Surgery, and Geoffrey Street Health Centre.

Job responsibilities:

• Demonstrate a thorough understanding of practice systems and services and have a sound knowledge of referral streams from a range of sectors both internally and externally.
• Ability to undertake clinical signposting of patients accessing primary care services having a good working knowledge of internal practice systems, services, and locality initiatives.
• Receive all home visit requests working to ensure appropriateness of call and action undertaken.
• Develop a thorough knowledge of the practice systems and work in accordance with written protocols, working independently in adherence to the working arrangements.
• Understand agreements and policies concerning data sharing and patient consent.
• Provide excellent customer care, demonstrating empathy, patience, and a holistic approach to customer/patient care, with commitment to building effective working relationships.
• Triage calls, directing patients and service users to relevant personnel or services or locality developments.
• Demonstrate team working skills, peer support, and mentorship on a daily basis.
• Have excellent enhanced communication skills with the ability to communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients, carers, voluntary, social, primary, and secondary care providers.
• Keep accurate records of all patient/provider contacts using the templates as directed and updating as necessary.
• Understand the needs and safeguarding issues of vulnerable patient groups, including the elderly, housebound, and those with long-term conditions, including physical and mental disabilities.
• Provide assistance and respond appropriately in emergency situations.
• Be aware of own impact in the process of care; the need for reflection on practice and resilience when faced with challenging situations.
• Report any incidents that might compromise health and safety of self, other staff, or customers/patients.
• Provide a holistic approach to patient needs; developing and supporting initiatives around healthy lifestyles, behaviours, and activities.
• Work independently with minimal supervision; providing and contributing to education, training, and supervision when requested.
• Co-ordinate the arrangement of any follow-up care as directed by senior members of practice or any clinician.

Person Specification:

Experience:

• Working in a busy public reception environment.
• Reception and clerical duties.
• Dealing with public/patients.
• Working as part of a team.
• Knowledge of EMIS/Accurix.
• Experience of working in primary care or health care setting.

Qualifications:

• GCSE Grade A to C in English and Maths.
• Experience in a busy reception environment.
• Previous experience in general practice/NHS environment.
• Knowledge of EMIS/Docman/Accurix.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.