At a Glance
- Tasks: Answer calls, signpost patients, and manage appointments in a busy medical practice.
- Company: Join a large, caring medical practice dedicated to quality patient care.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal development.
- Other info: Dynamic role with potential for growth across multiple practice sites.
- Why this job: Make a real difference in patients' lives while developing valuable communication skills.
- Qualifications: Excellent phone manner, IT skills, and ability to work under pressure.
The predicted salary is between 24000 - 36000 £ per year.
Park Medical Practice is recruiting for three 12-month fixed-term Care Navigator and Receptionist posts, reporting to the Patient Services Manager. The core of the work is answering a high volume of calls, directing patients to the right service and booking appointments, while keeping records accurate. Each post is part‑time with hours set across Wednesday to Friday, so applicants must confirm they can work the stated days and hours before applying.
What the job involves
- Answer and signpost a large volume of calls to the most relevant service
- Book appointments and signpost patients
- Process prescription requests and emails
- Give out test results following practice guidelines
- Answer general enquiries
- Contact other providers and arrange home visits
- Greet and direct patients and visitors
- Register new and temporary patients
- Prepare consulting rooms before surgery and tidy them afterwards
- Chaperone doctors and nurses as requested
- Open and close the surgery
- Input and extract information on the computer system
What’s required
Skills & knowledge
- Good communication skills
- Excellent telephone manner
- Excellent customer care with empathy and patience
- Excellent IT skills
- Written and verbal communication with patients and a wide range of providers
- Understanding of the importance of confidentiality
Checks & eligibility
- Disclosure of convictions, including spent convictions, as the post is exempt from the Rehabilitation of Offenders Act 1974 Section 4(2) order
Other
- Ability to work as part of a team
- Flexible working across all sites, including covering colleagues' annual leave and sickness
- Ability to work the stated days and hours
- Ability to remain calm under pressure
What’s offered
- Individual induction and training with regular reviews
- Annual appraisal and personal development plan
- Training as deemed necessary
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Care Navigator/ Receptionist (fixed term) employer: park medical practice
Park Medical Practice is an exceptional employer that prioritises the well-being and professional growth of its staff. With a commitment to delivering high-quality primary care across three sites in Chaddesden, Borrowash, and the University of Derby, we foster a supportive and inclusive work culture where teamwork and continuous learning are at the forefront. Employees benefit from ongoing training opportunities, NHS Pension Scheme membership, and the chance to make a meaningful impact on patient care in a collaborative environment dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/ Receptionist (fixed term)
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at park medical practice for the Care Navigator/ Receptionist (fixed term) role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Care Navigator/ Receptionist (fixed term)
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with park medical practice, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at park medical practice, and how you can make a difference!
How to prepare for a job interview at park medical practice
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at park medical practice.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like park medical practice appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how park medical practice supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
