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- Tasks: Manage front desk, answer calls, book appointments, and assist patients with queries.
- Company: Join a friendly GP practice dedicated to patient care.
- Benefits: Flexible hours, supportive team, and full training provided.
- Other info: Embrace change in a dynamic environment with opportunities for growth.
- Why this job: Be the first point of contact and make a difference in patients' lives.
- Qualifications: Proficient in IT; experience with SystmOne is a plus but not required.
The predicted salary is between 23000 - 26000 £ per year.
Park Lane Surgery are looking to recruit one full-time or two part-time receptionist / administrators to join our small but busy GP Practice. For the right candidate there is a potential of 37 hours per week, or two part-time roles of 16.5 hours and 22 hours.
The shift pattern (subject to change and confirmation):
- Mondays = 13:00 - 18:30
- Tuesdays = 7:45 - 13:15
- Wednesdays = 7:45 - 18:30
- Thursdays = 7:45 - 18:30
- Fridays = 13:00 - 18:30
Some degree of flexibility for holiday and sickness cover is essential. The surgery is open Monday to Friday 7:45am to 6:30pm, so some flexibility will be needed within those hours.
The role of a receptionist has changed considerably over the last couple of years, so we need people who are willing and able to embrace change with a positive attitude as we continue to adapt to new ways of working. The use of Information Technology features heavily in the way that we work so the successful candidate will need to be proficient with the use of IT and computers in the workplace. Prior experience of working with SystmOne clinical system would be an advantage, but not essential as full training will be given, so a willingness and ability to learn quickly will be key to your success in this role.
Main duties include:
- Front Desk Reception
- Answering telephone calls
- Booking appointments using Rapid Health triage system
- Care navigation
- Repeat prescriptions
- Dealing with incoming and outgoing mail and email
- Dealing with patient queries via phone, face to face and the practice website
- Patient registrations and deductions
Receptionist/Administrator in Derby employer: Park Lane Surgery
Contact Detail:
Park Lane Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in Derby
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Park Lane Surgery. Familiarise yourself with their services and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist scenarios, like handling patient queries or booking appointments. Role-play with a friend or family member to build your confidence and improve your communication skills.
✨Tip Number 3
Show off your tech skills! Since IT is a big part of the role, be ready to discuss your experience with computers and any software you've used. If you’ve worked with systems similar to SystmOne, mention it – even if it’s just a little!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out from the crowd.
We think you need these skills to ace Receptionist/Administrator in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with our needs at Park Lane Surgery, so don’t be shy about showcasing your IT proficiency and any customer service experience.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. We love seeing candidates who embrace change and are eager to learn, so let that passion come through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with patient queries. Make sure your application reflects that clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Park Lane Surgery
✨Know the Shift Patterns
Familiarise yourself with the shift patterns mentioned in the job description. Be ready to discuss your availability and flexibility, as this is crucial for the role. Showing that you understand the demands of the position will impress the interviewers.
✨Embrace Change
The role has evolved significantly, so be prepared to talk about how you adapt to change. Share examples from your past experiences where you've successfully navigated new systems or processes. This will demonstrate your positive attitude towards change.
✨Show IT Proficiency
Since the job relies heavily on IT, brush up on your computer skills before the interview. If you have experience with SystmOne or similar systems, mention it! If not, express your eagerness to learn and adapt quickly to new technologies.
✨Prepare for Patient Interactions
Think about how you would handle various patient queries, both over the phone and face-to-face. Practising common scenarios can help you feel more confident. Highlight your communication skills and empathy during the interview to show you're a great fit for the front desk.