Venue Compliance Manager

About the Company

Metropolitan Gaming brings together exciting casino venues and online platforms across the UK and Egypt.

Benefits

• 50% off food and beverages in all UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentive
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Employee assistance program: confidential helpline providing 24/7 advice and counselling
• Cycle to work scheme

Position Summary

Venue Compliance Manager (VCM)

£40,999 to £45,000 per year

Permanent – Full‑time

Location: 22 Park Lane, London, W1K 1BE (Park Lane Club)

Main Responsibilities

• Undertake routine Customer Due Diligence, Enhanced Due Diligence and Safer Gambling checks on new and lapsed players.
• Conduct annual/biannual/quarterly or as required customer account and risk assessments (EDD, source of funds, affordability, sustainability) and recommend Business Relationships to venue management for approval.
• Work with Customer Relations to ensure all new and prospective VIP/HVC customers complete EDD requirements before or shortly after first visit to casino facilities.
• Review and investigate reports of potentially suspicious activity from internal and external sources relating to active, new, and lapsed customers.
• Document and prepare suspicious activity reports in accordance with internal standard operating procedures.
• Track AML/SG metrics and Key Performance Indicators, develop action plans, and monitor performance against plans.
• Provide advice, guidance, coaching and support to managers and operational staff on the SG/AML process, including training needs.
• Support the central Compliance department and MLRO with ad‑hoc requirements, reporting or project support as needed, with permission of the Venue Director.
• After notification of an SG/Affordability Trigger or Risk Indicator, oversee completion of all required SG/AML customer interactions and ensure timely action.
• Prepare for and attend weekly 1LOD review meetings with Venue Management, presenting improvement areas, actions or discussion topics based on customer account monitoring.
• Maintain oversight of reporting of breaches and attempted breaches relating to underage entry.
• Regularly liaise with Support Centre Compliance for information sharing on SG/AML cases, lessons learned and consistent application across the MG estate.
• Continuously evaluate SG/AML processes from an operational and customer perspective and proactively engage with Support Centre Compliance on improvement opportunities.
• Act as the conduit of information from Operations to the Compliance function on compliance matters.
• Oversee maintenance of all SG/AML literature and signage across the venue.

Who You Are

• Maintain a high level of confidentiality and act discreetly regarding sensitive information.
• Demonstrate competent research skills and be fully conversant with company procedures and databases related to social responsibility and AML processes.
• Possess excellent written and verbal communication skills.
• Proficient in MS Office, with intermediate to advanced IT skills in Word, Excel, PowerPoint, Adobe and Outlook.
• Previous experience in a relevant compliance role is desirable.
• Knowledge of laws and regulatory requirements relating to Anti‑Money Laundering, Countering Terrorist Financing and Social Responsibility.
• Professional, polished and articulate, acting as an ambassador for Metropolitan Gaming both internally and externally.
• Maintain a positive, can‑do attitude and approach to work, consistently reinforcing the company’s service standards and engaging in friendly, professional interactions with all stakeholders.

Desirable Skills

• ICA specialist certificate.
• Experience in the land‑based casino industry.

Service Behaviours

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution‑oriented demeanor that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy and appreciation.

EEO Statement

You must be aged 18 or above and have the right to work in the UK.