At a Glance
- Tasks: Become a skilled dealer in games like Blackjack and Roulette while providing top-notch customer service.
- Company: Join Metropolitan Gaming, a vibrant brand dedicated to exceptional experiences in gaming and leisure.
- Benefits: Enjoy competitive pay, discounts, training opportunities, and a supportive work environment.
- Other info: Flexible shifts required, including evenings and weekends; great for those looking to grow in the industry.
- Why this job: Be part of a dynamic team that values creativity and challenges the norm in a fun atmosphere.
- Qualifications: Must be 18+, with the right to work in the UK; no prior experience needed as training is provided.
The predicted salary is between 20400 - 29600 £ per year.
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we\'re dedicated to providing exceptional experience and service for our guest\'s whichever platform or venue they visit.
Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London\'s newest luxury casino Metropolitan Mayfair. We\'re a \'Why Not?\' brand that likes to challenge the status quo and we\'re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
- We will train you on compliance with all relevant legislation that is a crucial requirement of the role. Dealers are expected to be knowledgeable about all Safer Gaming and Anti Money laundering requirements once the training has been completed.
- You will undertake regular refresher training and will be required to raise any concerns with management when on duty, as per the Metropolitan Gaming SG and AML policies.
- This position requires working evenings, weekends, and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
- Providing all our customers with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved.
- We will train you to be skilled in executing Blackjack, Roulette, Three Card Poker and through further training and where required Texas Hold’em Poker and Punto Banco.
Trainee Dealer/Trainee Poker Dealer
£25,480 per year
Permanent - Full-time
Venue
Alea Glasgow
Site Address
Springfield Quay, Paisley Road, Glasgow, G5 8NP
Posted 4 days ago
Closing date: 17/09/2025
Job reference: LM1379369GlaTDPD #J-18808-Ljbffr
Trainee Dealer/Trainee Poker Dealer in London employer: Park Lane Club London
Park Lane Club London is an exceptional employer, offering a vibrant work culture where teamwork and guest satisfaction are at the forefront. With competitive pay and flexible shift options, employees enjoy a dynamic environment that fosters personal growth and development in the exciting world of live gaming. Join us to be part of a prestigious venue that values integrity and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Dealer/Trainee Poker Dealer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Park Lane Club London. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Park Lane Club London before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trainee Dealer/Trainee Poker Dealer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Park Lane Club London:Your cover letter is your chance to shine! Tell us why you want to work at Park Lane Club London specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Park Lane Club London!
How to prepare for a job interview at Park Lane Club London
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
