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- Tasks: Become a skilled dealer in games like Blackjack and Roulette while providing top-notch customer service.
- Company: Join Metropolitan Gaming, a vibrant brand redefining city leisure with exciting venues across the UK and Egypt.
- Benefits: Enjoy 50% off food, extensive rewards, company pension, and health services.
- Why this job: Embrace a dynamic role in a fun environment that values creativity and customer experience.
- Qualifications: Must be 18+, eligible to work in the UK, and ready for flexible shifts.
- Other info: This is a permanent, full-time position with a competitive salary of £25,938.
The predicted salary is between 25938 - 25938 £ per year.
Who We Are
At Metropolitan Gaming, we don\’t just offer jobs—we create experiences. Whether it\’s the electric buzz of our city casinos or the slick precision of our online platform, we\’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
We are looking for
Individuals willing to receive comprehensive training to learn the rules, procedures, and techniques required to deal a variety of casino games in a professional and customer-focused manner. You will develop the skills to provide fair, efficient, and entertaining gaming experiences while ensuring compliance with casino regulations and company policies.
Main Responsibilities
- Participate in structured training sessions to learn the rules and dealing procedures for games such as Blackjack, Roulette and Three Card Poker.
- Develop proficiency in handling gaming equipment (cards, chips, chippers, shufflers etc.) accurately and efficiently.
- Learn and adhere to all gaming regulations, internal controls, and security procedures.
- Maintain a professional and friendly attitude toward guests to create a welcoming and enjoyable gaming environment.
- Ensure integrity and fairness in all game play, following house rules and casino standards.
- Learn to manage table inventory, exchange chips, and accurately calculate payouts.
- Assist with customer inquiries and resolve minor issues in a courteous and professional manner.
- Work as part of a team to ensure smooth table operations and excellent customer service.
Service Behaviours
Our Trainee Dealers are expected to always demonstrate our key service behaviours:
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note:
You must be aged 18 or above and have the right to work in the UK
This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Trainee Dealers will spend a large portion of their shift on their feet working directly with the public.
Trainee Dealer
£25,480 per year
Permanent – Full-time
Venue
Alea Glasgow
Site Address
Springfield Quay, Paisley Road, Glasgow, G5 8NP
Posted today
Closing date: 04/02/2026
Job reference: JM GlaTD
Trainee Dealer employer: Park Lane Club London
Contact Detail:
Park Lane Club London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Dealer
✨Tip Number 1
Familiarise yourself with the games you'll be dealing, like Blackjack and Roulette. Understanding the rules and strategies will not only boost your confidence but also impress the hiring team during any practical assessments.
✨Tip Number 2
Show your enthusiasm for customer service. Since the role focuses heavily on providing an exceptional experience, think of examples from your past where you went above and beyond for a customer, and be ready to share these in your interview.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. The role requires evening and weekend shifts, so demonstrating your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 4
Research Metropolitan Gaming's values and culture. Understanding their 'Why Not?' philosophy and how it applies to their operations will help you align your answers with what they are looking for in a Trainee Dealer.
We think you need these skills to ace Trainee Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Trainee Dealer position. Understand the responsibilities, required skills, and the training provided. This will help you tailor your application.
Highlight Relevant Experience: Even if you don't have direct experience in gaming or casinos, highlight any customer service roles or experiences that demonstrate your ability to provide excellent service. Use specific examples to showcase your skills.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Metropolitan Gaming and how you align with their values, such as being a 'Why Not?' brand.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in the gaming industry.
How to prepare for a job interview at Park Lane Club London
✨Know the Company
Before your interview, take some time to research Metropolitan Gaming Group. Understand their values, mission, and the unique experiences they offer. This will help you align your answers with what they are looking for in a Trainee Dealer.
✨Demonstrate Customer Service Skills
As a Trainee Dealer, providing exceptional customer service is key. Be prepared to share examples from your past experiences where you went above and beyond for a customer. This shows that you understand the importance of customer satisfaction in the gaming industry.
✨Show Flexibility
The role requires working evenings, weekends, and shifts. During the interview, express your willingness to work flexible hours. Highlight any previous experience you have had with shift work or adapting to changing schedules.
✨Prepare for Compliance Questions
Since the role involves compliance with Safer Gaming and Anti Money Laundering regulations, be ready to discuss your understanding of these concepts. Familiarise yourself with basic principles and be prepared to explain how you would handle compliance-related situations.