At a Glance
- Tasks: Analyse data and manage high-value customer performance for impactful decision-making.
- Company: Join a leading gaming company focused on exceptional customer experiences.
- Benefits: Enjoy competitive salary, discounts, health services, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for growth and a focus on employee wellbeing.
- Why this job: Make a real difference in customer engagement while developing your analytical skills.
- Qualifications: Strong analytical skills and experience in reporting or data roles are essential.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a highly analytical and detail driven HVC Performance Manager to join our High Value Customer team. This pivotal role supports the performance of our most valuable players, providing insight, reporting, and commercial analysis that directly influences decision‑making across the business.
What You’ll Be Doing
- Account Management
- Process and document HVC applications for approval, record, and notify outcomes.
- Continually monitor the renewal status of all HVC customers and initiate reviews and updates with local casino teams as appropriate.
- Manage the onboarding, regular review, and off‑boarding of players within the HVC programme, ensuring eligibility criteria are met.
- Create, upload, assign, and manage Customer Relations tasks into XCM.
- Deliver post‑event and campaign analysis, measuring ROI and impact.
- Act in accordance with the Act 2005 and adhere to all relevant industry regulations, including all aspects of compliance.
- Understand and abide by the Gambling Commission HVC industry guidance and MGUK HVC policy and procedures, and effectively inform customers of changes to the HVC programme when necessary.
- Performance Analyst
- Work with internal systems and BI tools to extract, analyse, and present data clearly.
- Monitor reinvestment and promotional spend, ensuring alignment with commercial targets.
- Plan, implement, and evaluate VIP experiences and promotions.
- Support the HVC team members in delivering exceptional VIP experiences.
- Ensure any activities undertaken fulfil the licensing objectives set out in the Gambling Commission regulations.
- Identify opportunities to improve player engagement, retention, and profitability.
- Produce daily, weekly, and monthly HVX performance reports (drop, win, visits, reinvestment, etc.).
What We Are Looking For
- Strong analytical skills with advanced Excel (pivot tables, formulas, data manipulation).
- Experience in a reporting, data, or analytical role (gaming, hospitality, or similar is a plus).
- Ability to turn data into clear, actionable insights.
- High attention to detail and accuracy.
- Strong communication skills, confident working with both operational teams and senior stakeholders.
- Strong account management skills.
Desirable
- Experience working in high‑value customer environments and loyalty.
- Knowledge of casino or gaming KPIs (drop, win, theoretical, reinvestment).
- Exposure to Power BI, SQL, or other BI tools.
Qualifications and Requirements
Please note: You must be aged 18 or above and have the right to work in the UK.
Compensation & Benefits
- Competitive salary.
- Permanent full‑time employment.
- Location: 4th floor, 265 Tottenham Court Rd, London, W1T 7RQ.
- Benefits include: 50% off food and beverages in all UK venues.
- Extensive Rewards platform: discounts on travel, retail, hospitality, health, and much more.
- Company Sick Pay.
- Company Pension.
- Life Assurance.
- Refer a friend incentive.
- Employee health and wellbeing services.
- Virtual GP Services.
- Season Ticket Loans.
- Employee assistance program: confidential helpline providing 24/7 advice and counselling.
- Cycle to work scheme.
HVC Performance Manager in London employer: Park Lane Club London
Join a dynamic and innovative team as an HVC Performance Manager in the heart of London, where your analytical skills will directly impact the performance of our high-value customers. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering extensive benefits such as competitive salaries, generous discounts, and comprehensive health services. With a focus on professional development and a commitment to compliance and excellence, this role provides a unique opportunity to thrive in a vibrant environment while making meaningful contributions to our business.
StudySmarter Expert Advice🤫
We think this is how you could land HVC Performance Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills as an HVC Performance Manager. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your data storytelling! Be ready to explain how you've turned data into actionable insights in past roles. Use examples that highlight your analytical skills and attention to detail, which are key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our team and ready to dive into the HVC world.
We think you need these skills to ace HVC Performance Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the HVC Performance Manager role. Highlight your analytical skills and experience in account management, as these are key for us. Show how your background aligns with what we’re looking for!
Showcase Your Data Skills:Since this role is all about data analysis, don’t forget to mention your proficiency in Excel and any BI tools you’ve used. We want to see how you can turn numbers into insights, so give us examples of your past work!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and skills!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Park Lane Club London
✨Know Your Numbers
As a HVC Performance Manager, you'll be dealing with data all the time. Brush up on your Excel skills, especially pivot tables and formulas. Be ready to discuss how you've used data to drive decisions in past roles.
✨Understand the Industry
Familiarise yourself with the gaming and hospitality sectors, especially KPIs like drop, win, and reinvestment. Showing that you understand these metrics will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing VIP experiences or analysing campaign performance. Think of examples from your past experience where you've successfully navigated similar challenges.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining complex data insights in simple terms. You might be asked to present findings, so being able to articulate your thoughts clearly will set you apart.
