Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the rollout of our Customer Service Programme and assist with L&D activities.
- Company: Join Metropolitan Gaming, a vibrant brand in the gaming and leisure industry across the UK and Egypt.
- Benefits: Enjoy 50% off food, extensive discounts, company sick pay, and wellness services.
- Why this job: Gain valuable experience in L&D while being part of a dynamic, high-performance team.
- Qualifications: Experience in administration, strong organisational skills, and proficiency in Microsoft Office 365 required.
- Other info: This is a 12-month fixed-term contract based in London.
The predicted salary is between 28800 - 43200 £ per year.
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we are dedicated to providing exceptional experience and service for our guests whichever platform or venue they visit. Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino Metropolitan Mayfair. We are a 'Why Not?' brand that likes to challenge the status quo and we are passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
Benefits
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
The Role
We are looking for a motivated Learning & Development (L&D) Co-ordinator to join our team on a fixed-term basis. This role will primarily support the development and rollout of our Customer Service Programme, as well as provide general support across our L&D activities. It’s a great opportunity for someone with strong organisational skills who is eager to gain experience in L&D administration and project support.
Key Responsibilities
- Provide administrative and logistical support for the Customer Service Programme, including scheduling sessions, booking venues, preparing materials, and coordinating communications.
- Assist with the rollout and evaluation of the Customer Service Programme pilot, including gathering feedback and supporting reporting.
- Respond to general L&D queries, including first-line support and troubleshooting on the Learning Management System (LMS).
- Support the onboarding process for new starters.
- Provide ad-hoc reporting, ensure all data is managed securely.
- Liaise with internal teams and external suppliers to coordinate training logistics and resolve queries.
- Assist in creating and updating induction materials and other L&D resources.
- Support the continuous improvement of L&D processes and provide general assistance as needed.
Person Specification
- Experience in an administrative role, ideally within L&D or HR.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication abilities.
- Comfortable using Microsoft Office 365; experience with Learning Management Systems is a plus.
- Able to manage multiple tasks and priorities in a fast-paced environment.
- Customer-focused with a proactive, problem-solving approach.
L&D Coordinator - (12 Month FTC) employer: Park Lane Club London
Contact Detail:
Park Lane Club London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L&D Coordinator - (12 Month FTC)
✨Tip Number 1
Familiarise yourself with the key responsibilities of the L&D Coordinator role. Understanding the specifics, like scheduling sessions and coordinating communications, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Metropolitan Gaming Group. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your Microsoft Office 365 skills, especially Excel and PowerPoint. Being proficient in these tools will not only help you in the role but also impress your interviewers.
✨Tip Number 4
Prepare to discuss your experience with Learning Management Systems (LMS). Even if you have limited experience, showing a willingness to learn and adapt can set you apart from other candidates.
We think you need these skills to ace L&D Coordinator - (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly within Learning & Development or HR. Emphasise your organisational skills and any experience with Learning Management Systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the Customer Service Programme and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on your strong written and verbal communication abilities, as well as your customer-focused approach. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the L&D Coordinator role.
How to prepare for a job interview at Park Lane Club London
✨Showcase Your Organisational Skills
As an L&D Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with the Customer Service Programme
Research Metropolitan Gaming's Customer Service Programme and be ready to share your thoughts on its importance. Showing that you understand their focus on exceptional service will highlight your customer-centric approach and align with their values.
✨Prepare for Questions on Learning Management Systems
Since experience with Learning Management Systems (LMS) is a plus, brush up on any relevant knowledge you have. Be ready to discuss how you've used similar systems in the past and how you can contribute to troubleshooting and supporting users effectively.
✨Demonstrate Your Communication Skills
Excellent written and verbal communication abilities are essential for this role. During the interview, practice clear and concise communication. You might also want to prepare a brief example of how you've effectively communicated with teams or resolved queries in previous roles.
