At a Glance
- Tasks: Analyse data and manage high-value customer experiences to drive business decisions.
- Company: Join a leading gaming company focused on exceptional customer engagement.
- Benefits: Enjoy competitive salary, discounts, health services, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a vibrant London location.
- Why this job: Make a real impact by enhancing VIP experiences and driving performance.
- Qualifications: Strong analytical skills and experience in data reporting or analysis.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a highly analytical and detail driven HVC Performance Manager to join our High Value Customer team. This pivotal role supports the performance of our most valuable players, providing insight, reporting, and commercial analysis that directly influences decision‑making across the business.
What You’ll Be Doing
- Account Management
- Process and document HVC applications for approval, record, and notify outcomes.
- Continually monitor the renewal status of all HVC customers and initiate reviews and updates with local casino teams as appropriate.
- Manage the onboarding, regular review, and off‑boarding of players within the HVC programme, ensuring eligibility criteria are met.
- Create, upload, assign, and manage Customer Relations tasks into XCM.
- Deliver post‑event and campaign analysis, measuring ROI and impact.
- Act in accordance with the Act 2005 and adhere to all relevant industry regulations, including all aspects of compliance.
- Understand and abide by the Gambling Commission HVC industry guidance and MGUK HVC policy and procedures, and effectively inform customers of changes to the HVC programme when necessary.
- Performance Analyst
- Work with internal systems and BI tools to extract, analyse, and present data clearly.
- Monitor reinvestment and promotional spend, ensuring alignment with commercial targets.
- Plan, implement, and evaluate VIP experiences and promotions.
- Support the HVC team members in delivering exceptional VIP experiences.
- Ensure any activities undertaken fulfil the licensing objectives set out in the Gambling Commission regulations.
- Identify opportunities to improve player engagement, retention, and profitability.
- Produce daily, weekly, and monthly HVX performance reports (drop, win, visits, reinvestment, etc.).
What We Are Looking For
- Strong analytical skills with advanced Excel (pivot tables, formulas, data manipulation).
- Experience in a reporting, data, or analytical role (gaming, hospitality, or similar is a plus).
- Ability to turn data into clear, actionable insights.
- High attention to detail and accuracy.
- Strong communication skills, confident working with both operational teams and senior stakeholders.
- Strong account management skills.
Desirable
- Experience working in high‑value customer environments and loyalty.
- Knowledge of casino or gaming KPIs (drop, win, theoretical, reinvestment).
- Exposure to Power BI, SQL, or other BI tools.
Qualifications and Requirements
Please note: You must be aged 18 or above and have the right to work in the UK.
Compensation & Benefits
- Competitive salary.
- Permanent full‑time employment.
- Location: 4th floor, 265 Tottenham Court Rd, London, W1T 7RQ.
- Benefits include: 50% off food and beverages in all UK venues.
- Extensive Rewards platform: discounts on travel, retail, hospitality, health, and much more.
- Company Sick Pay.
- Company Pension.
- Life Assurance.
- Refer a friend incentive.
- Employee health and wellbeing services.
- Virtual GP Services.
- Season Ticket Loans.
- Employee assistance program: confidential helpline providing 24/7 advice and counselling.
- Cycle to work scheme.
HVC Performance Manager employer: Park Lane Club London
Join a dynamic and innovative team as an HVC Performance Manager in the heart of London, where your analytical skills will directly impact the performance of our high-value customers. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering extensive benefits such as competitive salaries, generous discounts, and comprehensive health services. With a focus on professional development and a commitment to compliance and excellence, this role provides a unique opportunity to thrive in a vibrant environment while making meaningful contributions to our business.
StudySmarter Expert Advice🤫
We think this is how you could land HVC Performance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills as an HVC Performance Manager. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your data storytelling! Be ready to explain how you've turned data into actionable insights in past roles. Use examples that highlight your analytical skills and attention to detail, which are key for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace HVC Performance Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your analytical skills and experience in account management. We want to see how your background aligns with the HVC Performance Manager role, so don’t hold back on showcasing relevant achievements!
Show Off Your Data Skills:Since this role is all about data analysis, be sure to mention your proficiency with Excel and any BI tools you’ve used. We love seeing examples of how you've turned data into actionable insights, so include specific instances where possible.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Park Lane Club London
✨Know Your Numbers
As a HVC Performance Manager, you'll be dealing with a lot of data. Brush up on your analytical skills and be ready to discuss how you've used data to drive decisions in the past. Familiarise yourself with key metrics like drop, win, and reinvestment, as these will likely come up during your interview.
✨Showcase Your Communication Skills
This role requires strong communication with both operational teams and senior stakeholders. Prepare examples of how you've effectively communicated complex data insights in previous roles. Think about times when your clear communication made a difference in decision-making.
✨Understand Compliance Inside Out
Familiarise yourself with the Gambling Commission regulations and the specific compliance requirements for HVC programmes. Be prepared to discuss how you would ensure adherence to these regulations in your role, as this is crucial for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage high-value customers. Think through potential challenges you might face in the role and how you would address them, especially regarding player engagement and retention strategies.
