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For Companies At a Glance
- Tasks: Deliver outstanding customer service and enhance guest experiences at our vibrant casino.
- Company: Join a leading gaming venue known for its exciting atmosphere.
- Benefits: Enjoy a competitive salary, discounts, and a company pension.
- Why this job: Be the face of fun and excitement while making guests feel valued.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible hours with opportunities to work nights and weekends.
The predicted salary is between 16467 - 19000 £ per year.
A leading gaming venue is seeking a Head Receptionist to provide exceptional customer service and assistance at our Manchester location. This role involves engaging with customers, addressing inquiries, and promoting player rewards while maintaining a positive and professional demeanor.
The position offers a competitive salary of £27,445 per year and great benefits including discounts and company pension. Applicants must be flexible with their schedule, working nights and weekends as necessary.
Head Receptionist - Guest Experience Lead (Casinos) employer: Park Lane Club London
Contact Detail:
Park Lane Club London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist - Guest Experience Lead (Casinos)
✨Tip Number 1
Get to know the venue! Before your interview, spend some time familiarising yourself with the casino's layout and services. This will help you engage confidently with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Head Receptionist and how you'd handle them. We all know that exceptional customer service is key, so be ready to showcase your ability to keep guests happy.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can provide insider tips about the company culture and what it takes to succeed in the role. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your flexibility and willingness to work nights and weekends, as that’s a big plus for this position.
We think you need these skills to ace Head Receptionist - Guest Experience Lead (Casinos)
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a great experience for customers, especially in fast-paced environments like casinos.
Be Professional Yet Approachable: Your written application should reflect the positive and professional demeanor we’re looking for. Use a friendly tone but keep it polished – we want to know you can engage with our guests while maintaining that professional edge.
Flexibility is Key: Since the role requires working nights and weekends, mention your availability clearly in your application. We appreciate candidates who are flexible and ready to adapt to the needs of our busy gaming venue.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at our Manchester location!
How to prepare for a job interview at Park Lane Club London
✨Know the Venue Inside Out
Before your interview, make sure you research the gaming venue thoroughly. Understand its values, customer service approach, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
As a Head Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and turned them into positive outcomes, as this will demonstrate your ability to maintain a professional demeanour under pressure.
✨Flexibility is Key
Since the role requires working nights and weekends, be ready to discuss your availability openly. Show that you’re adaptable and willing to meet the demands of the job. You might even want to mention any previous experience in similar roles where flexibility was essential.
✨Promote Player Rewards Knowledge
Familiarise yourself with the player rewards programme offered by the venue. Be prepared to discuss how you would promote these rewards to enhance customer engagement. This shows that you’re proactive and understand the importance of loyalty programmes in the gaming industry.
