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For Companies At a Glance
- Tasks: Welcome guests, handle queries, and promote player rewards in a vibrant gaming environment.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming across the UK and Egypt.
- Benefits: Enjoy 50% off food, extensive discounts, health services, and a supportive work culture.
- Why this job: Be part of an exciting team and create memorable experiences for our guests.
- Qualifications: Must be 18+, with a positive attitude and excellent customer service skills.
- Other info: Flexible shifts required; great opportunity for growth in a dynamic setting.
The predicted salary is between 27445 - 38423 £ per year.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance program: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
Main Responsibilities
- Meet and greet customers, assisting with any queries.
- Ensure that all customers are dealt with in an efficient and courteous manner.
- Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
- Receiving and logging telephone calls and other communications to the venue.
Service Behaviours
- On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
- Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
- Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
- Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please Note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Head Receptionists will spend a large portion of their shift on their feet working directly with the public.
Position Details
- Salary: £27,445 per year
- Type: Permanent - Full-time
- Venue: Manchester
- Site Address: 2 Watson Street, Manchester, M3 4LP
- Posted: 5 days ago
- Closing date: 13/02/2026
- Job reference: LM1479173ManHR
Head Receptionist employer: Park Lane Club London
Contact Detail:
Park Lane Club London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Receptionist
✨Tip Number 1
Get to know the company vibe! Before your interview, check out Metropolitan Gaming's social media and website. Understanding their culture will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you feel more confident and articulate when discussing how you can bring that upbeat and positive attitude they’re after.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. They want to see that you can embody the 'On It' and 'Be Nice' behaviours.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Head Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of enthusiasm and positivity into your words. Remember, we’re all about creating experiences, so show us how you can contribute to that vibe!
Tailor Your Application: Make sure to tailor your application specifically for the Head Receptionist role. Highlight your relevant experience and skills that align with our service behaviours like being upbeat and responsive. This shows us you understand what we're looking for and that you’re genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences. This helps us quickly see why you’d be a great fit for our high-performance team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and ready to embrace our online platform. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Park Lane Club London
✨Know the Company Inside Out
Before your interview, dive deep into Metropolitan Gaming's values and offerings. Familiarise yourself with their venues and the unique experiences they provide. This will not only show your genuine interest but also help you align your answers with their service behaviours.
✨Showcase Your Customer Service Skills
As a Head Receptionist, you'll be the face of the company. Prepare examples from your past experiences where you've demonstrated excellent customer service. Think about times when you went above and beyond to assist customers or resolved issues effectively.
✨Emphasise Your Flexibility
Given the role requires working nights, weekends, and holidays, be ready to discuss your availability. Highlight your adaptability and willingness to work varied shifts, as this is crucial for the position.
✨Practice Your Positive Attitude
Metropolitan Gaming values an upbeat and positive demeanour. During the interview, maintain a friendly and enthusiastic tone. Practise responding to questions with a solution-oriented mindset, showcasing how you can contribute to a welcoming environment.
