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- Tasks: As a Food and Beverage Attendant, you'll create memorable experiences for guests while serving food and drinks.
- Company: Join Metropolitan Gaming, a vibrant brand in the gaming and leisure industry, dedicated to exceptional service.
- Benefits: Enjoy 50% off food and drinks, training opportunities, and a range of employee perks.
- Why this job: Be part of a dynamic team in a lively environment that values creativity and customer engagement.
- Qualifications: Must be 18+, with excellent communication skills and a passion for customer service.
- Other info: Flexible shifts required, including evenings and weekends; perfect for students looking for part-time work.
Join to apply for the Food and Beverage Attendant (Waiter) role at Park Lane Club London.
Who We Are
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guests whichever platform or venue they visit. Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
The Role
As a F&B Attendant at Metropolitan Gaming, you will set the scene for exceptional experiences and are an invaluable part of our Food and Beverage Team. F&B Attendants are flexible to our customers' needs and go above and beyond to make anything possible.
Main Responsibilities
- Organise and carry out all mise-en-place duties prior to and after service to the required standards.
- Support the team to ensure efficient and smooth service during busy periods.
- Master the point-of-sale system for swift and precise order placement.
- Deliver food and drinks promptly and with expert knowledge, maintaining the highest standards.
- Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience.
Who You Are
- Ability to engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience.
- Master the point-of-sale system for swift and precise order placement.
- Exceptional customer service and communication skills.
- A passion for delivering an exceptional guest experience & hunger to learn.
This position requires working evenings, weekends, and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all of our UK venues.
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more.
- Company Sick Pay.
- Company Pension.
- Life Assurance.
- Refer a friend incentives.
- Financial advice services.
- Employee health and wellbeing services.
- Virtual GP Services.
- Season Ticket Loans.
- Cycle to work scheme.
Please Note: You must be aged 18 or above and have the right to work in the UK.
£12.41 per hour Permanent - Full-time Venue Empire Site Address 5-6 Leicester Square, London, WC2H 7N A
Food and Beverage Attendant (Waiter) employer: Park Lane Club London
Contact Detail:
Park Lane Club London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Attendant (Waiter)
✨Tip Number 1
Familiarise yourself with the Park Lane Club and its offerings. Understanding their menu, special events, and overall vibe will help you engage with guests more effectively during your interview.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Consider volunteering or working in similar roles to gain experience that demonstrates your ability to handle busy periods with grace.
✨Tip Number 3
Showcase your flexibility and willingness to work varied shifts. Highlight any previous experience where you've adapted to changing schedules, as this is crucial for a role that requires evening and weekend availability.
✨Tip Number 4
Network with current or former employees of Metropolitan Gaming. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Food and Beverage Attendant (Waiter)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Food and Beverage Attendant position. Tailor your application to highlight relevant experiences that demonstrate your ability to engage with guests and provide exceptional service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service roles. Emphasise any specific skills related to food and beverage service, such as familiarity with point-of-sale systems or your ability to work under pressure during busy periods.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent guest experiences and your eagerness to learn. Mention why you want to work at Metropolitan Gaming Group specifically, and how your values align with their brand ethos of challenging the status quo.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail and commitment to quality.
How to prepare for a job interview at Park Lane Club London
✨Know the Menu Inside Out
Familiarise yourself with the food and drink offerings at Park Lane Club. Being able to discuss menu items confidently will impress your interviewers and show your passion for the role.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to engage with guests and create a welcoming atmosphere, as this is crucial for a Food and Beverage Attendant.
✨Show Flexibility and Team Spirit
Since the role requires working evenings and weekends, be ready to discuss your availability. Emphasise your willingness to adapt and work collaboratively with the team during busy periods.
✨Practice Point-of-Sale System Scenarios
Brush up on your skills with point-of-sale systems. If you have experience, share it; if not, express your eagerness to learn quickly. This will demonstrate your readiness to handle order placements efficiently.
