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For Companies At a Glance
- Tasks: Lead the End-User Computing function and enhance user experience across our venues.
- Company: Join Metropolitan Gaming, the heartbeat of high-end gaming in the UK and Egypt.
- Benefits: Enjoy 50% off food, extensive rewards, company pension, and health services.
- Why this job: Be part of a high-performance team and drive innovation in technology management.
- Qualifications: 8+ years in EUC with strong leadership and technical skills required.
- Other info: Dynamic role with opportunities for travel and career growth.
The predicted salary is between 60000 - 75000 ÂŁ per year.
Who We Are
At Metropolitan Gaming, we don’t just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we’re the heartbeat of high‑end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high‑performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentive
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Cycle to work scheme
What We Are Looking For
Accountable for Metropolitan Gaming’s End‑User Computing function to ensure secure, reliable, and efficient delivery of desktop, laptop, VDI, mobile devices, collaboration tools, and user support services. Drive standardization, automation, user experience improvements, and technology lifecycle management across the organization.
Key Responsibilities
- Lead EUC operations including accountability for device management, endpoints, VDI environments, M365 collaboration tools, and printing services across all venues.
- Oversee day‑to‑day service delivery, incident resolution, and escalation management for end‑user devices and software.
- Manage asset lifecycle procurement, deployment, maintenance, replacement, disposal.
- Responsible for all EUC related strategic initiatives, engineering and projects.
Technology Management
- Maintain standards for endpoint configuration, security, patching, and software packaging.
- Manage endpoint management platforms (Intune, SCCM, Citrix, etc.).
- Coordinate rollouts of OS updates, application deployments, and security patches.
- Optimize performance and availability for EUC tools and systems.
- Accountable for all teams‑conferencing and AV facilities across all venues including hospitality areas.
Security & Compliance
- Ensure endpoint security compliance, encryption, MFA, antivirus, and vulnerability management is in place in accordance with security standards.
- Support audits and maintain documentation for controls, asset records, and patching.
- Accountable for Information Security policies and procedures aligned with IS2007 standards.
Strategy & Improvement
- Develop EUC roadmap aligned with IT and business strategy.
- Drive automation, self‑service options, and digital workplace enhancements.
- Own development and engineering of EUC technologies.
- Monitor KPIs and SLAs; deliver continuous improvement initiatives.
Team & Vendor Management
- Lead and mentor EUC technicians and support teams.
- Manage relationships with vendors, MSPs, and hardware/software suppliers.
Skills & Qualifications
- Bachelor’s degree in IT, Computer Science, or equivalent experience.
- 8 + years hands‑on EUC experience, 2+ years in a lead role.
- 5 years + experience of managing outsourced partners.
- 5 years’ experience leading technical teams and service providers.
Strong Knowledge Of
- Microsoft 365, Windows 10/11, MacOS, AD/Azure AD
- Endpoint management tools (Intune, SCCM, JAMF, Application Deployment Software)
- VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop)
- Endpoint security and compliance practices.
- Cloud Migrations.
Key Competencies
- Strong leadership and communication.
- Customer‑first mindset and user‑experience focus.
- Analytical problem solving and structured thinking.
- Accountability, ownership, and continuous improvement mindset.
- Ability to work cross‑functionally with Security, Network, Service Desk, and Infrastructure teams.
The normal office base will be the Company support Office in London, Tottenham Court Road. You may be required to undertake frequent and regular travel as part of your normal duties. This may include overnight stays. You may also be required to work at any other of the Company’s establishments should the business need warrant it.
EUC Lead employer: Park Lane Club London
Contact Detail:
Park Lane Club London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that EUC Lead role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with endpoint management tools and your leadership abilities. We want to see how you can drive improvements and lead teams.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of Microsoft 365, VDI platforms, and endpoint security practices. We want to hear how you’ve tackled challenges in the past and what strategies you’d bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Metropolitan Gaming family.
We think you need these skills to ace EUC Lead
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about the opportunity to lead EUC operations and make a real impact at Metropolitan Gaming.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in EUC. Focus on your hands-on skills with tools like Intune and SCCM, and don’t forget to mention any leadership roles you've had. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our high-performance team!
How to prepare for a job interview at Park Lane Club London
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Microsoft 365, Intune, and VDI platforms. Brush up on your knowledge of endpoint security practices and be ready to discuss how you've implemented these in past roles.
✨Showcase Your Leadership Skills
As an EUC Lead, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've led teams or projects, focusing on your communication style and how you foster a customer-first mindset within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think about challenges you've faced in EUC operations and how you resolved them, especially regarding incident resolution and service delivery.
✨Align with Company Values
Research Metropolitan Gaming’s culture and values. Be ready to discuss how your personal values align with theirs, particularly around creating experiences and continuous improvement. This will show that you're not just a fit for the role, but for the company as a whole.