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For Companies At a Glance
- Tasks: Ensure smooth operation of electronic gaming systems and support trainee technicians.
- Company: Join Metropolitan Gaming Group, a leader in city-life gaming experiences.
- Benefits: Enjoy 50% off food, extensive rewards, and health services.
- Why this job: Be part of an exciting industry and make a real impact on gaming experiences.
- Qualifications: Skills in data cabling, customer service, and gaming equipment installation required.
- Other info: Great entry-level role with opportunities for growth in a dynamic environment.
The predicted salary is between 24800 - 25100 £ per year.
Metropolitan Gaming Group is the multi‑channel gaming and leisure brand for city‑life enthusiasts, dedicated to delivering exceptional experiences across all platforms and venues.
Benefits
- 50% off food and beverages in all UK venues
- Extensive rewards platform: discounts on travel, retail, hospitality, health and more
- Company sick pay
- Company pension
- Life assurance
- Refer‑a‑friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP services
- Season ticket loans
- Employee assistance programme (24/7 confidential helpline)
- Cycle‑to‑work scheme
Salary: £29,850 per year (inclusive of Key Property Payment)
Job Details
- Employment type: Full‑time
- Location: 5‑6 Leicester Square, London, WC2H 7NA
- Seniority level: Entry level
- Industry: Gambling Facilities and Casinos
Responsibilities
- Maintain overall efficiency of the Electronic Department and ensure it operates smoothly for players.
- Conduct regular inspections for tampering, repairs and maintenance of all gaming electronic units.
- Provide clear training to trainee technicians and support gaming hosts involved with the EG department.
- Maintain detailed records of machine inventory, upgrades and parts, and coordinate with suppliers/vendors for servicing.
- Apply knowledge of gaming systems, TITO, accounting and player tracking.
- Configure and maintain data networking (Cat5/6 installation), working independently as needed.
- Travel on short notice to local properties requiring urgent attention.
- Assist in the development of ongoing and future technical projects.
- Support Group EG departments with installations, including covering for resident site technicians on holiday.
- Adhere to health and safety standards and safely handle heavy equipment.
Qualifications
- High‑standard data cabling and network installation skills (Cat5/6).
- Server‑based knowledge of ER products, Unity and Fusion.
- Excellent written and verbal communication skills.
- Strong customer‑service background.
- Ability to work autonomously as a self‑starter.
- Experience with installation of electronic gaming and casino table equipment.
- Proficiency in updating slot/ER machine software and general machine set‑up knowledge.
Legal Notice: Applicants must be aged 18 or above and possess the right to work in the UK.
Closing Date: 23/12/2025
Electronic Gaming Host employer: Park Lane Club London
Contact Detail:
Park Lane Club London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Electronic Gaming Host
✨Tip Number 1
Get to know the company! Research Metropolitan Gaming Group and their venues. Understanding their brand and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to the Electronic Gaming Host role. Think about how your skills in customer service and technical knowledge can shine through. We want to see your personality and passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Metropolitan Gaming Group family. Let’s get you that job!
We think you need these skills to ace Electronic Gaming Host
Some tips for your application 🫡
Show Your Passion for Gaming: When you're writing your application, let your love for gaming shine through! We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for players.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Electronic Gaming Host role. Highlight your relevant skills and experiences, especially those related to customer service and technical knowledge. We love seeing how you fit into our world!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate when applicants can communicate effectively, just like we do with our players!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Park Lane Club London
✨Know Your Gaming Systems
Make sure you brush up on your knowledge of gaming systems, especially TITO and player tracking. Being able to discuss these topics confidently will show that you're not just familiar with the basics but also understand the intricacies of the role.
✨Show Off Your Customer Service Skills
Since this role involves interacting with players, highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided exceptional service in the past. This will demonstrate your ability to create a positive gaming experience.
✨Be Ready for Technical Questions
Expect questions about data cabling and network installation. Brush up on your Cat5/6 skills and be prepared to explain your experience with electronic gaming equipment. Showing that you can troubleshoot and maintain these systems will set you apart.
✨Demonstrate Your Autonomy
This position requires a self-starter attitude. Be ready to share instances where you've worked independently or taken initiative in previous roles. This will reassure them that you can handle responsibilities without constant supervision.
