At a Glance
- Tasks: As a Casino Cashier, you'll manage transactions and provide top-notch customer service.
- Company: Join Metropolitan Gaming Group, a vibrant brand in the gaming and leisure industry.
- Benefits: Enjoy 50% off food, extensive rewards, and a supportive work environment with training opportunities.
- Other info: Must be 18+ and eligible to work in the UK.
- Why this job: Be part of a dynamic team that values creativity and exceptional guest experiences.
- Qualifications: No prior experience needed, just a positive attitude and a passion for customer service.
The predicted salary is between 20700 - 21200 £ per year.
Who We AreAt Metropolitan Gaming, we don't just offer jobs—we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we're the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle.
BenefitsWe value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance program: A confidential helpline providing 24/7 advice and counselling
Cycle to work scheme
What We Are Looking ForWe are looking for a Casino Cashier who holds a valid UK Gaming Licence (PFL). The Casino Cashier is responsible for handling all monetary transactions within the casino cage, including exchanging chips for cash, processing debit card transactions, redeeming tickets, and maintaining accurate financial records. The role requires exceptional attention to detail, customer service skills, and adherence to gaming regulations and internal controls.
Main Responsibilities
Always observe the conditions and requirements of the Cashdesk Procedure Manual, Guidelines, directives and provisions of relevant legislation.
Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager.
Investigate queries from head office or in-house.
Carry out all cash and electronic transactions including exchanges, chip redemptions, debit transactions, ATM, and payouts.
Exchange chips, tokens, and tickets for cash accurately and efficiently.
Handle customer buy-ins and payouts while following cashdesk procedures.
Update points/player tracking for customers.
Maintain all ATMs.
Process all banking.
Verify and record all financial transactions in the casino's accounting system.
Ensure compliance with gaming regulations, anti‐money‐laundering (AML) laws, and casino security procedures.
Assist with count operations, including counting and securing large sums of cash.
Provide excellent customer service, addressing guest inquiries and resolving minor disputes professionally.
Report suspicious activities or policy violations to supervisors immediately.
Maintain confidentiality and integrity when handling customer and financial information.
Service Behaviours
On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
Please note: You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling. Casino Cashiers will spend a large portion of their shift on their feet working directly with the public.
Casino Cashier£26,806 to £27,601 per year
Permanent - Full-time
Venue: Manchester 235
Site Address: 2 Watson Street, Manchester, M3 4LP
Posted 2 days ago
Closing date: 13/05/2026
Job reference: LM1549514ManCC
#J-18808-Ljbffr
Casino Cashier in London employer: Park Lane Club London
Metropolitan Gaming Group is an exceptional employer, offering a vibrant work culture that thrives on innovation and customer service excellence. With competitive salaries and a comprehensive benefits package, including extensive training and development opportunities, employees are encouraged to grow within the company while enjoying perks like discounts at UK venues and health services. Located in the heart of London, the Park Lane Club provides a dynamic environment where team members can engage with a diverse clientele and be part of a high-performance team dedicated to creating unique guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Casino Cashier in London
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Casino Cashier. Understanding the Cash Desk Procedure Manual and customer service expectations will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've exceeded customer expectations in previous roles. This will highlight your ability to provide exceptional service, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Metropolitan Gaming Group. They can provide insights into the company culture and what they look for in candidates, giving you an edge in your application.
✨Tip Number 4
Research the latest trends in the gaming and leisure industry. Being knowledgeable about the sector can help you engage in meaningful conversations during interviews and show your passion for the role.
We think you need these skills to ace Casino Cashier in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Casino Cashier position. Highlight your relevant experience in banking or finance, as well as your customer service skills.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your strong work ethic, organisational skills, and any previous roles that required numeracy and customer interaction.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Metropolitan Gaming Group and how you can contribute to their customer service initiatives.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Park Lane Club London
✨Know the Company Values
Before your interview, make sure you understand the core values of Metropolitan Gaming Group. They pride themselves on providing exceptional service and creating a unique guest experience. Be prepared to discuss how your personal values align with theirs.
✨Demonstrate Customer Service Skills
As a Casino Cashier, customer service is key. Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to showcase your commitment to excellent service.
✨Showcase Your Numeracy Skills
Since the role involves handling cash and banking, it's important to demonstrate your numeracy skills. You might be asked about your experience with cash handling or how you ensure accuracy in financial transactions. Brush up on basic maths and be ready to discuss your approach.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You could inquire about the training process for new cashiers or how the team collaborates to enhance customer experiences.
