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- Tasks: Support the F&B Manager in delivering top-notch service and maximising profitability.
- Company: Join Metropolitan Gaming Group, a vibrant brand in gaming and leisure across the UK and Egypt.
- Benefits: Enjoy 50% off food and drinks, extensive rewards, and a supportive work environment.
- Why this job: Be part of a dynamic team that values innovation and exceptional guest experiences.
- Qualifications: Must be 18+, with management experience and a passion for service excellence.
- Other info: This is a full-time role based in Manchester, offering a competitive salary.
The predicted salary is between 26000 - 35000 £ per year.
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Who We Are
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we\’re dedicated to providing exceptional experience and service for our guest\’s whichever platform or venue they visit.
Who We Are
Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we\’re dedicated to providing exceptional experience and service for our guest\’s whichever platform or venue they visit.
Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London\’s newest luxury casino Metropolitan Mayfair. We\’re a \’Why Not?\’ brand that likes to challenge the status quo and we\’re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
Benefits
We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:
- 50% off food and beverages in all of our UK venues
- Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
- Company Sick Pay
- Company Pension
- Life Assurance
- Refer a friend incentives
- Financial advice services
- Employee health and wellbeing services
- Virtual GP Services
- Season Ticket Loans
- Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
- Cycle to work scheme
The Role
To support and assist the F&B Manager in achieving the highest possible standards of customer service and profitability and ensuring compliance with all relevant legislation and company procedures.
- Responsible for making recommendations and planning for changes to product, experience and service standards to maximise the customer experience.
- To support the F&B Manager in ensuring that F&B departments and personnel are operating in such a manner as to maximise revenues and control costs to maximise profitability and to ensure the security and proper recording of revenues and company stocks.
- To supervise and organise all F&B employees, facilities, equipment and raw materials to ensure the highest standards of product preparation, presentation and service are achieved.
- To ensure that all F&B staff have the training, equipment, facilities and resources to properly complete their duties.
- To provide, and ensure staff provide, and have the skills to provide, outstanding customer service and guest relations at all times.
- To make recommendations to senior management on any and all aspects of the Club that could improve Guest Satisfaction.
- Responsible for the selection, recruitment, training, appraisal, motivation, coaching & counselling of F&B staff members.
- To strictly comply, and ensure all F&B staff comply, with all accounting, control and financial procedures as required by the company to safeguard stocks, monies and facilities.
- To strictly comply, and ensure all F&B staff comply, with all current legislation and company procedures. For example, but not exclusively in such areas as employment, licensing, Hygiene, Health and Safety and Gaming.
- To foster outstanding co-ordination & communication with all Departments throughout the club to ensure guest experience is optimised.
- To establish and maintain a positive and effective working environment for all staff.
Required Skills
- An innovator and entrepreneur who understands Service.
- Experienced in managing large, fast paced multi faceted operations.
- Experienced in management of staff.
- Excellent organisational skills.
- Personal Licence Holder.
- A good knowledge of service standards relating to all aspects of the service of food, wines, alcoholic and non-alcoholic drinks & beverages.
- Very comfortable when communicating with guests and fellow employees both verbally and in writing and in making presentations to senior management.
- Great sense of humour.
- Great organiser, good persuader, great salesperson.
- Positive and upbeat attitude.
- A high level of personal integrity.
- A strong work ethic with a passion for exceeding expectations.
- Show respect and appreciation to all.
- Encourage and contribute toward a culture that supports everyone to be the best that they can be.
Please Note: You must be aged 18 or above and have the right to work in the UK.
Assistant Food and Beverage Manager
£32,500 to £35,000 per year
Permanent – Full-time
Venue
Manchester 235
Site Address
2 Watson Street, Manchester, M3 4LP
Posted yesterday
Closing date: 12/09/2025
Job reference: LM1376230ManAFABM
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Gambling Facilities and Casinos
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Assistant Food and Beverage Manager employer: Park Lane Club London
Contact Detail:
Park Lane Club London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Food and Beverage Manager
✨Tip Number 1
Familiarise yourself with the Metropolitan Gaming Group's values and culture. Understanding their 'Why Not?' brand ethos will help you align your responses during interviews, showcasing how you can contribute to their innovative approach.
✨Tip Number 2
Network with current or former employees of Park Lane Club London. Engaging with them on platforms like LinkedIn can provide insider insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage large teams and improve customer service. Highlighting your achievements in these areas will make you stand out as a candidate.
✨Tip Number 4
Stay updated on trends in the food and beverage industry, especially those relevant to gaming and leisure. Being knowledgeable about current trends will not only impress during interviews but also show your passion for the role.
We think you need these skills to ace Assistant Food and Beverage Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage management. Emphasise your organisational skills, customer service experience, and any previous roles where you managed staff or operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of service excellence. Mention specific examples of how you've improved guest satisfaction in past roles.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as your knowledge of service standards, ability to manage large teams, and experience with compliance in health and safety regulations.
Showcase Your Personality: Since the role requires a positive attitude and great sense of humour, let your personality shine through in your application. Use a friendly tone and share anecdotes that reflect your character and work ethic.
How to prepare for a job interview at Park Lane Club London
✨Show Your Passion for Customer Service
As an Assistant Food and Beverage Manager, your role revolves around providing exceptional customer service. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to enhancing the customer experience.
✨Highlight Your Organisational Skills
This position requires excellent organisational skills. Discuss specific instances where you've successfully managed multiple tasks or projects simultaneously. Use metrics or outcomes to illustrate your effectiveness in maintaining high standards in a fast-paced environment.
✨Demonstrate Your Leadership Experience
Since you'll be supervising F&B staff, it's crucial to showcase your leadership abilities. Talk about your experience in training, motivating, and managing teams. Share how you foster a positive working environment and encourage staff to excel.
✨Be Ready to Discuss Compliance Knowledge
Understanding compliance with health, safety, and licensing regulations is key in this role. Prepare to discuss your knowledge of relevant legislation and how you've ensured compliance in past positions. This will show that you take these responsibilities seriously.
