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- Tasks: Manage casino gaming applications and ensure they run smoothly and securely.
- Company: Join a leading gaming company with a vibrant culture.
- Benefits: Enjoy 50% off food, discounts on travel, and comprehensive health services.
- Why this job: Be at the forefront of gaming technology and make a real difference.
- Qualifications: Degree in IT or related field; experience in gaming systems is a plus.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 50000 - 60000 ÂŁ per year.
Application Ownership
Act as application owner for assigned casino gaming systems (e.g. CMS, slots systems, table management, loyalty, jackpot, player tracking). Maintain full lifecycle oversight including configuration, upgrades, patching, performance, and retirement. Ensure applications meet regulatory, security, and audit requirements. Maintain application documentation, architecture diagrams, and support runbooks.
Vendor & Third‑Party Management
Manage relationships with gaming system vendors, platform providers, and integrators. Own vendor SLAs, support contracts, escalation paths, and performance reviews. Coordinate vendor‑led upgrades, fixes, and incident resolution. Assess vendor change requests, releases, and roadmaps for business impact.
Query & Incident Management
Act as 2nd/3rd line support for application‑related incidents and service requests. Analyse, triage, and resolve application queries, data issues, and defects. Own root cause analysis (RCA) for major incidents and implement preventative actions. Collaborate with Service Desk, Infrastructure, Security, and Vendors to restore service.
Operational Support
Ensure 24/7 operational stability of casino gaming applications (on‑call / rota if applicable). Monitor system performance, data integrity, and interfaces. Support regulatory reporting, audits, and system validation activities. Manage system configurations across production, test, and disaster recovery environments.
Project & Change Management
Lead or support application‑related projects, including new system implementations, upgrades, integrations, and migrations. Translate business and operational requirements into technical and vendor deliverables. Manage application change through formal change management and release processes. Coordinate UAT, go‑live activities, and post‑implementation support.
Stakeholder Management
Act as a key interface between Casino Operations, Finance, Compliance, Security, and IT. Provide clear communication on incidents, changes, risks, and system performance. Support operational teams with system knowledge and best practices.
Key Skills & Experience
Experience supporting casino, gaming, or highly regulated transactional systems. Strong understanding of application ownership and vendor management. Proven experience in incident, problem, and change management. Ability to manage multiple priorities in a 24/7 operational environment. Strong analytical and troubleshooting skills.
Qualifications
Degree in IT, Computer Science, Engineering, or equivalent experience. ITIL Foundation or similar (desirable).
Benefits
50% off food and beverages in all UK venues. Extensive Rewards platform: discounts on travel, retail, hospitality, health, and more. Company Sick Pay. Company Pension. Life Assurance. Refer a friend incentive. Financial advice services. Employee health and wellbeing services. Virtual GP Services. Season Ticket Loans. Cycle to work scheme.
Job Details
Location: 4th floor, 265 Tottenham Court Rd, London, W1T 7RQ. Employment type: Permanent, Full‑time. Closing date: 30/04/2026. Job reference: LM1541074LonAM.
Application Manager employer: Park Lane Club London
Contact Detail:
Park Lane Club London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the gaming industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with application ownership and vendor management. Share specific examples of how you've tackled incidents or managed projects in the past.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in landing that dream role!
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of regulatory requirements and operational support. Be ready to discuss how you would ensure 24/7 stability for gaming applications. Confidence is key, so practice makes perfect!
We think you need these skills to ace Application Manager
Some tips for your application 🫡
Show Your Passion for Gaming: When writing your application, let your enthusiasm for the gaming industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about being an Application Manager in this dynamic field.
Tailor Your Experience: Make sure to highlight your relevant experience with casino or gaming systems. We’re looking for someone who understands application ownership and vendor management, so be specific about your past roles and how they relate to what we do at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you can fit into our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Park Lane Club London
✨Know Your Applications Inside Out
As an Application Manager, you’ll need to demonstrate a solid understanding of casino gaming systems. Brush up on the specific applications mentioned in the job description, like CMS and player tracking systems. Be ready to discuss how you've managed their lifecycle and ensured compliance with regulatory requirements.
✨Vendor Management is Key
Familiarise yourself with vendor management practices. Prepare examples of how you've successfully managed vendor relationships, including SLAs and performance reviews. This will show that you can handle the complexities of working with third-party providers effectively.
✨Incident Management Experience Matters
Be prepared to talk about your experience with incident management. Think of specific incidents you've resolved, how you conducted root cause analysis, and the preventative actions you implemented. This will highlight your analytical and troubleshooting skills, which are crucial for this role.
✨Communication is Crucial
Since you'll be acting as a key interface between various teams, practice articulating how you would communicate changes, risks, and system performance. Use examples from your past roles to illustrate your ability to convey complex information clearly and effectively.