Front Office Supervisor - 24 hours

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Groups overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Front Office Supervisor – 24 hours per weekto join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion not only on your resume. Because mindset is what its all about. And you can grow the rest with us. That's a promise!

What We Offer Our Front Office Supervisor

We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:

Special rates for our team members, and friends and families while travelling and staying in our hotels
We take our We grow talent, talent grows us culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
Contributory pension scheme and Life Assurance
Complimentary meal on duty
Uniform
Access to the Employee Assistance Programme through UNUM
Fantastic opportunities to progress
28 days holiday for full time team members
Free use of our leisure, pool and gym facilities at off-peak times *where applicable

The Front Office Supervisor Role

Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation – creating memorable moments for our guests.

Our Front Office Supervisors love the hustle and bustle of life! Its not just about check-in and check-out. Its about everything in-between
You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
You will exude patience, empathy and have the personality to host the show
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

As Front Office Supervisor, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Front Office Supervisor

Flexibility and a positive, Yes I Can! Attitude
An eye for detail
Is a creative problem-solver
Passionate about creating extraordinary service
Ability to work as part of a team to ensure guest satisfaction
Strong verbal communication skills
Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!

Convenient and comfortable hotel in the centre of the Welsh capital, the Park Inn Cardiff sits in the heart of the city next to the Motorpoint Arena and St. David's Shopping Complex, its less than a 15 minute walk to Cardiff Castle, Roath Park and Millennium Stadium. Callaghan Square, one of the citys main business districts, is also only a short walk away, making our hotel ideal for business travellers visiting the capital of Wales.

Our vibrant Cardiff hotel offers comfort in the city centre with 146 comfortable and spacious guest rooms, dining in our colourful restaurant and bar, fully equipped fitness centre and business lounge, with versatile meeting spaces which can accommodate board meetings or grand social events.