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For Companies At a Glance
- Tasks: Lead the front-of-house experience, ensuring guests feel welcomed and valued.
- Company: Join the Hyatt family at Park Hyatt London River Thames, a luxury hotel in a prime location.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounts for friends and family, and health benefits.
- Why this job: Be part of a team that values diversity and creates memorable experiences for guests.
- Qualifications: Previous supervisory experience in hospitality and excellent communication skills required.
- Other info: Opportunities for career growth and continuous learning in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties And Responsibilities
- Lead and inspire the host team to deliver genuine, polished, and memorable guest experiences.
- Welcome and engage guests with professionalism and warmth, embodying Hyatt’s care and hospitality standards.
- Manage and optimise the reservation and seating system, balancing guest satisfaction with operational efficiency.
- Liaise closely with restaurant management, culinary, and service teams to ensure smooth daily operations.
- Anticipate guest needs, handle inquiries or concerns promptly, and support a proactive service culture.
- Coordinate with other hotel departments to accommodate special requests and VIP experiences.
- Maintain an organised and calm front desk presence, especially during peak service times.
About You
You are an experienced hospitality professional who thrives in guest-facing environments and takes pride in leading by example. Previous experience in a supervisory host role within a premium dining or luxury hospitality setting. Excellent communication and organisational skills, with the ability to multitask in a fast-paced environment.
Benefits Of The Head Host/ess Role Include
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Uniform provided and laundered complimentary.
- HSF Health Plan.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Head Host/ess role and start your journey with Hyatt Hotels!
Head Host/ess in Slough employer: Park Hyatt
Contact Detail:
Park Hyatt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host/ess in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Hyatt or similar establishments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you embody the warmth and professionalism Hyatt values.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Prepare for the unexpected! In hospitality, things can change quickly. Be ready to discuss how you handle challenges and keep a calm front desk presence, just like you would during peak service times.
We think you need these skills to ace Head Host/ess in Slough
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Head Host/ess role. Highlight your relevant experience in premium dining or luxury hospitality settings, and showcase how your skills align with our values at Hyatt.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us quickly understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining the Hyatt family!
How to prepare for a job interview at Park Hyatt
✨Know the Company Inside Out
Before your interview, make sure to research Park Hyatt London River Thames thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Head Host/ess, you'll be leading a team, so be prepared to discuss your leadership style and experiences. Think of specific examples where you've inspired or managed a team successfully, especially in high-pressure situations. This will demonstrate your capability to maintain a calm front desk presence during peak times.
✨Emphasise Guest Experience
Since the role focuses on delivering exceptional guest experiences, come ready with examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to anticipate needs and handle inquiries promptly, as this aligns perfectly with the expectations of the position.
✨Practice Common Interview Questions
Prepare for common interview questions related to hospitality and teamwork. Questions like 'How do you handle difficult guests?' or 'Can you describe a time when you improved a process?' are likely to come up. Practising your responses will help you feel more confident and articulate during the actual interview.