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- Tasks: Welcome guests and transport their luggage with a friendly touch.
- Company: Join the Hyatt family at Park Hyatt London River Thames.
- Benefits: Enjoy 12 free hotel nights, discounts, and continuous learning opportunities.
- Why this job: Be part of a diverse team making travel more human and connected.
- Qualifications: Customer service skills and previous hospitality experience preferred.
- Other info: Great career growth in a supportive and inclusive environment.
The predicted salary is between 22000 - 30000 £ per year.
Join to apply for the Luggage Porter role at Park Hyatt London River Thames.
About Park Hyatt London River Thames:
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state‑of‑the‑art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and Responsibilities:
- Warmly welcome guests upon arrival, offering a friendly and hospitable greeting.
- Transport guests' luggage from the point of arrival (e.g., car, taxi) to the front desk, and subsequently to their rooms.
- Assist with luggage during check‑out and departure as well.
- Escort guests to their rooms, explaining the room features and hotel amenities as necessary.
- Safely store and retrieve luggage as needed, ensuring proper tagging and documentation for easy identification.
- Communicate effectively with front desk staff to ensure a smooth check‑in and check‑out process for guests.
About You:
- Previous experience in a similar role within the luxury hospitality segment is preferred.
- The ideal candidate will demonstrate exceptional customer service skills, attentiveness, and the ability to manage a variety of tasks efficiently and professionally.
- Prior hotel experience—particularly in front office or concierge—is essential, and a valid driver’s license is highly desirable.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt, not just for you but also for your family and friends from the day you start!
- Business attire laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Connect with us and become part of a team that is making travel more human, connected and sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps:
Apply today for this Luggage Porter role and start your journey with Hyatt Hotels!
Luggage Porter employer: Park Hyatt
Contact Detail:
Park Hyatt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, amenities, and services offered at Park Hyatt London River Thames. This way, when you meet guests, you can confidently guide them and answer any questions they might have.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so work on a friendly greeting that makes guests feel at home right away. A genuine smile and a welcoming attitude can set the tone for their entire stay.
✨Tip Number 3
Stay organised! Keep track of luggage efficiently by using proper tagging and documentation. This will not only help you manage tasks better but also ensure that guests' belongings are safe and easily retrievable.
✨Tip Number 4
Don’t hesitate to connect with us through our website! Applying directly gives you a chance to showcase your personality and passion for hospitality. Plus, we love seeing candidates who are eager to join the Hyatt family!
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry.
Tailor Your Experience: Make sure to highlight any relevant experience you have in luxury hospitality. We love seeing how your past roles have prepared you for this Luggage Porter position, so be specific about your skills and achievements.
Keep It Professional: While we want to see your personality, it’s also important to maintain a professional tone. Use clear language and check for any spelling or grammar mistakes before hitting send. First impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Park Hyatt
✨Know the Hotel Inside Out
Before your interview, take some time to research Park Hyatt London River Thames. Familiarise yourself with its amenities, services, and nearby attractions. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Luggage Porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to remain calm under pressure and how you handle various tasks efficiently.
✨Dress the Part
First impressions matter! Make sure to dress in smart business attire that reflects the luxury hospitality environment. This shows that you understand the importance of professionalism in the role and are ready to represent the hotel well.
✨Practice Effective Communication
Since you'll be interacting with guests and front desk staff, practice clear and friendly communication. You might even want to role-play common scenarios with a friend to build your confidence. Being able to convey information effectively will set you apart during the interview.
