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- Tasks: Ensure exceptional guest service and manage night operations at a luxury hotel.
- Company: Join the vibrant team at Park Hyatt London River Thames.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounts for friends, and continuous learning opportunities.
- Why this job: Be part of a diverse team in a dynamic environment with real career growth.
- Qualifications: Previous hotel front office experience preferred; strong multitasking skills required.
- Other info: Work in a stunning location near iconic London attractions.
The predicted salary is between 28800 - 43200 £ per year.
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state‐of‐the‐art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities related to the Front Office Night Manager role:
- Ensure all guests receive prompt, professional, and courteous service throughout the night.
- Manage late check‐ins, early check‐outs, and assist with any guest requests.
- Oversee night audits to ensure accurate recording of daily transactions and prepare reports.
- Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless night operations and act as the primary point of contact during nighttime operations.
- Oversee health and safety as well as security operations at the hotel during the night, conducting regular patrols and inspections.
About You:
Previous experience in hotel front office management within the luxury segment is preferred. Strong organizational and multitasking abilities are required.
Benefits Of The Front Office Night Manager Role Include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Business attire laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Joining us means you will be part of the ever‐growing Hyatt family which has 1,150 hotels in over 70 countries and is recognised as a Great Place to Work Company. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps:
Apply today for this Front Office Night Manager role and start your journey with Hyatt Hotels!
Front Office Night Manager in London employer: Park Hyatt
Contact Detail:
Park Hyatt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in style! If you know there’s an event or a gathering related to the hotel industry, make sure to attend. Dress smartly and be ready to mingle – it’s all about making those connections that could land you the job.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to Park Hyatt or similar hotels and express your interest in the Front Office Night Manager role. Sometimes, showing initiative can set you apart from the crowd.
✨Tip Number 4
Utilise our website! When you find a role that excites you, apply through our site. It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Hyatt family.
We think you need these skills to ace Front Office Night Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front Office Night Manager role. Highlight your previous experience in hotel front office management and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background makes you the perfect fit for this role. Keep it engaging and personal – we love a good story!
Showcase Your Customer Service Skills: Since this role is all about providing top-notch service, make sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond for guests in the past. We want to know how you handle those late check-ins and early check-outs!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application lands right where it needs to be. Plus, you’ll get to explore more about what makes Hyatt a great place to work!
How to prepare for a job interview at Park Hyatt
✨Know Your Hotel Inside Out
Before the interview, make sure you research Park Hyatt London River Thames thoroughly. Familiarise yourself with its amenities, services, and unique features. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front Office Night Manager, exceptional customer service is key. Prepare examples from your past experiences where you handled guest requests or resolved issues effectively. Highlighting these moments will demonstrate your ability to provide the courteous service expected in a luxury hotel.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would manage late check-ins or coordinate with other departments during the night. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Emphasise Team Coordination
Since the role involves communication with various departments, be ready to discuss your experience in team coordination. Share specific instances where you successfully collaborated with others to ensure smooth operations, as this will highlight your organisational and multitasking abilities.
