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- Tasks: Lead the front office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Park Hyatt London River Thames, a luxury hotel with stunning views and top-notch amenities.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounts for friends and family, and continuous career development.
- Why this job: Be part of a diverse team that values individuality and makes travel more human and sustainable.
- Qualifications: Previous luxury hotel front office experience preferred; strong organisational and multitasking skills required.
- Other info: Hyatt is recognised as a Great Place to Work, offering a supportive and inclusive culture.
The predicted salary is between 28800 - 42000 £ per year.
Job OverviewPark Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state‐of‐the‐art events space and an indulgent spa with relaxation lounges, spa rooms and an indoor pool.
Responsibilities
Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement; conduct regular team meetings and provide ongoing training and development.
Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
Oversee daily front office operations, including check‐in/check‐out procedures, reservations, and room assignments.
Communicate and coordinate with other departments (e.g., housekeeping, engineering) to ensure seamless operations.
Prepare and review daily reports, including occupancy, revenue, and guest feedback.
Qualifications & Experience
Previous experience in hotel front‐office within the luxury segment is preferred.
Strong organizational and multitasking abilities are required.
Benefits
12 complimentary nights a year across Hyatt Hotels worldwide.
Discounted hotel stays across Hyatt not just for you but also for your family and friends from the day you start.
Uniform provided and laundered complimentary.
HSF Health Plan.
Headspace membership and access to our Employee Assistance Programme.
50 % discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt \”We care for people so they can be their best.\” This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‐growing Hyatt family which has 1,150 hotels in over 70 countries and is recognised as a Great Place to Work Company! We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human, connected and sustainable. Here, everyone\’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it\’s a career for people who care.
Apply today for this Front Office Team Leader role and start your journey with Hyatt Hotels!
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Front Office Team Leader employer: Park Hyatt
Contact Detail:
Park Hyatt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Familiarise yourself with Park Hyatt's values and culture. Understanding their commitment to empathy, integrity, and inclusion will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees of Park Hyatt. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your experience and how it relates to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed front office operations in previous roles. Highlighting your organisational skills and ability to multitask will show that you can handle the responsibilities of the Front Office Team Leader position.
✨Tip Number 4
Research the local area around Park Hyatt London River Thames. Being knowledgeable about nearby attractions and amenities can help you engage in meaningful conversations during interviews, showcasing your enthusiasm for the role and the location.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Team Leader at Park Hyatt. Highlight your relevant experience in hotel front office operations and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your experience in the luxury hotel segment. Emphasise your organisational skills, multitasking abilities, and any previous leadership roles you've held in similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Park Hyatt's values. Mention specific examples of how you've created positive guest experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Park Hyatt
✨Know the Hotel's Values
Before your interview, make sure you understand Park Hyatt's core values such as Empathy, Integrity, and Inclusion. Be prepared to discuss how these values resonate with your own experiences and how you can embody them in your role.
✨Demonstrate Leadership Skills
As a Front Office Team Leader, showcasing your leadership abilities is crucial. Prepare examples of how you've successfully led a team, handled conflicts, or improved team engagement in previous roles.
✨Familiarise Yourself with Operations
Brush up on front office operations, including check-in/check-out procedures and guest services. Being able to discuss these processes confidently will show that you're well-prepared for the role.
✨Prepare Questions for Your Interviewers
Have thoughtful questions ready for your interviewers about the hotel's culture, team dynamics, and expectations for the Front Office Team Leader role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
