Front Office Team Leader

Park Hyatt London River Thames

Front Office Team Leader

Duties and responsibilities related to the Front Office Team Leader role

• Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement, conducting regular team meetings and providing ongoing training and development.
• Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
• Oversee daily front office operations, including check‑in/check‑out procedures, reservations, and room assignments.
• Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.
• Prepare and review daily reports, including occupancy, revenue, and guest feedback.

About You

Previous experience in hotel front office within the luxury segment is preferred. Strong organizational and multitasking abilities are required.

Benefits you will enjoy as a Front Office Team Leader

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt, not just for you but also for your family and friends from the day you start!
• Uniform provided and laundered complimentary
• HSF Health Plan
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide