Front Office Team Leader

Job Overview

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state‑of‑the‑art events space and an indulgent spa with relaxation lounges, spa rooms and an indoor pool.

Responsibilities

• Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement; conduct regular team meetings and provide ongoing training and development.
• Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
• Oversee daily front office operations, including check‑in/check‑out procedures, reservations, and room assignments.
• Communicate and coordinate with other departments (e.g., housekeeping, engineering) to ensure seamless operations.
• Prepare and review daily reports, including occupancy, revenue, and guest feedback.

Qualifications & Experience

• Previous experience in hotel front‑office within the luxury segment is preferred.
• Strong organizational and multitasking abilities are required.

Benefits

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt not just for you but also for your family and friends from the day you start.
• Uniform provided and laundered complimentary.
• HSF Health Plan.
• Headspace membership and access to our Employee Assistance Programme.
• 50 % discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

At Hyatt “We care for people so they can be their best.” This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1,150 hotels in over 70 countries and is recognised as a Great Place to Work Company! We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human, connected and sustainable. Here, everyone\’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Apply today for this Front Office Team Leader role and start your journey with Hyatt Hotels!