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For Companies At a Glance
- Tasks: Answer calls, direct inquiries, and ensure smooth communication for guests.
- Company: Join the luxurious Park Hyatt London River Thames team.
- Benefits: Enjoy 12 free hotel nights, discounts, and continuous learning opportunities.
- Why this job: Be part of a dynamic luxury environment and enhance guest experiences.
- Qualifications: Customer service skills and experience with switchboard equipment preferred.
- Other info: Great career growth potential in a prestigious hotel brand.
The predicted salary is between 24000 - 36000 £ per year.
Park Hyatt London River Thames offers 203 luxurious rooms, including a presidential suite and two signature mega‑suites, with stunning views of the River Thames and central London. Nestled in a convenient location in the heart of the city, the hotel features exquisite dining options across two restaurants and two bar outlets, state‑of‑the‑art event spaces, and a serene spa and wellness floor. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer‑staying guests.
Duties and Responsibilities
- Answer incoming calls promptly and courteously.
- Direct calls to the appropriate department or individual.
- Manage switchboard console and other telecommunication devices effectively.
- Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.
- Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.
About You
- Previous experience in a similar role is preferred.
- Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
Benefits Of The Guest Services Agent Role Include
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt, not just for you but also your family and friends from the day you start!
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
Next Steps
Apply today for this Guest Services Agent role and start your journey with Hyatt Hotels!
Guest Services Agent in City of London employer: Park Hyatt
Contact Detail:
Park Hyatt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent in City of London
✨Tip Number 1
Make sure to research Park Hyatt London River Thames before your interview. Knowing about their luxurious offerings and unique residential experience will help you stand out and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of scenarios where you can demonstrate your attentiveness and problem-solving abilities during the interview.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what it’s like to work there and what the hiring managers are really looking for in a Guest Services Agent.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the Hyatt family.
We think you need these skills to ace Guest Services Agent in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Guest Services Agent role. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we expect in our guest services!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at Park Hyatt London River Thames!
How to prepare for a job interview at Park Hyatt
✨Know the Hotel Inside Out
Before your interview, take some time to research Park Hyatt London River Thames. Familiarise yourself with their services, dining options, and unique offerings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Guest Services Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to handle the role effectively.
✨Practice Effective Communication
Since you'll be managing calls and liaising with various departments, practice clear and concise communication. You might even want to do a mock interview with a friend, focusing on how you would handle phone inquiries and direct calls.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
