At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and coordinate with hotel departments.
- Company: Join Park Hyatt London River Thames, a luxury hotel with stunning views and top-notch amenities.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounts for friends and family, and a complimentary uniform.
- Other info: Hyatt is committed to making travel more human and sustainable, celebrating every team member's role.
- Why this job: Be part of a diverse team that values individuality and offers clear career growth opportunities.
- Qualifications: Previous hotel front office experience preferred; strong communication and computer skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
About Park Hyatt London River Thames
Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.
Duties and responsibilities related to the Night Host/ess role
- Provide a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.
- Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
- Handle the check-out process, including billing, payments, and feedback collection.
- Coordinate with housekeeping to ensure rooms are ready for new arrivals.
- Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.
About you
Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software and proficient computer skills are ideal.
Benefits of the Night Host/ess role include
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone\'s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Night Host/essrole and start your journey with Hyatt Hotels!
Front Office Night Host/ess in London employer: Park Hyatt London River Thames
Park Hyatt London River Thames is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture where individuality is celebrated. With benefits such as 12 complimentary nights at Hyatt Hotels worldwide, discounted stays for family and friends, and continuous learning opportunities, employees are empowered to thrive in their careers while enjoying the luxury of working in a stunning location in the heart of London. Join us to be part of a diverse team that values empathy, integrity, and respect, making every role meaningful in the world of hospitality.
Contact Details:
Park Hyatt London River Thames Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Host/ess in London
✨Tip Number 1
Familiarise yourself with the Park Hyatt brand and its values. Understanding their commitment to empathy, integrity, and inclusion will help you align your responses during interviews and demonstrate that you share their vision for hospitality.
✨Tip Number 2
Network with current or former employees of Hyatt Hotels. They can provide valuable insights into the company culture and expectations for the Night Host/ess role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your previous experience in luxury hotel front office roles. Be ready to share specific examples of how you've provided exceptional guest service and handled challenging situations, as this will showcase your suitability for the position.
✨Tip Number 4
Research common hotel management software used in the industry. Being knowledgeable about these systems can set you apart from other candidates and show that you're proactive and ready to hit the ground running.
We think you need these skills to ace Front Office Night Host/ess in London
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the specific duties and responsibilities of the Night Host/ess role. Tailor your application to highlight relevant experience in hotel front office operations, especially within the luxury segment.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in hospitality, particularly in front office roles. Mention your familiarity with hotel management software and your strong communication skills, as these are key for this position.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for hospitality and your alignment with Hyatt's values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Share specific examples of how you have provided excellent guest service in past roles.
Proofread Your Application:Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Park Hyatt London River Thames
✨Showcase Your Warmth
As a Night Host/ess, your ability to make guests feel welcome is crucial. During the interview, demonstrate your interpersonal skills by sharing examples of how you've created a positive atmosphere for guests in previous roles.
✨Familiarise Yourself with Hotel Operations
Understanding the check-in and check-out processes, as well as how to liaise with other departments, is key. Be prepared to discuss your experience with hotel management software and how you’ve used it to enhance guest experiences.
✨Emphasise Communication Skills
Strong communication is essential in this role. Highlight instances where you've effectively communicated with guests or team members to resolve issues or meet requests, showcasing your ability to work collaboratively.
✨Align with Hyatt's Values
Hyatt places great importance on empathy, integrity, and inclusion. Research these values and think about how your personal beliefs align with them. Be ready to discuss how you embody these principles in your work.
