The Practice Supervisor will support the day-to-day running ofthe practice, with a primary focus on the supervision and coordination of the Care Co-ordination Team across both sites.
The role will focus on ensuring effective workflow management,supporting patient access processes, and maintaining high standards ofadministrative and care coordination processes.
The post holder will act as a key point of contact for the CareCo-ordination Team, providing guidance, support, and oversight to ensuretasks are completed accurately and within required timescales.
They will facilitate effective communication between patients,clinicians, and external agencies, ensuring a smooth and responsive service.
The Practice Supervisor will support (but not lead) the deliveryof operational processes, working alongside the Practice Manager andExecutive Manager, escalating issues appropriately where required.
Main duties of the job
The Practice Supervisor will support the day-to-day running of the practice, with a primary focus on supervising the Care Co-ordination Team across both sites.
Key responsibilities include supervising staff, coordinating rotas and leave, managing sickness reporting, and ensuring appropriate service cover at all times. The post holder will provide first-line support, guidance and problem solving, monitor workloads, and support staff development through regular 1:1s and appraisals. Any performance or staffing concerns will be escalated to the Practice Manager, with support provided to HR processes as required.
The role also involves supporting administrative workflows, including medical records, patient recalls, and digital consultations, ensuring processes are completed safely, accurately, and in a timely manner. The post holder will assist with managing the appointment system and resolving operational issues.
Further responsibilities include supporting training, induction, and compliance with mandatory training requirements, as well as coordinating trainee and student placements.
The Practice Supervisor will provide support across wider practice operations, including premises, IT, patient feedback, and communications, ensuring issues are identified and escalated appropriately.
The post holder will work collaboratively with the Practice Manager and wider team to maintain a safe, efficient and patient-focused service.
Other requirements
- Flexibility to work outside of core office hours
- Maintains confidentiality at all times
- Full UK driving licence
- Access to own transport
Skills and Qualities
- Excellent communication skills (written, oral and presenting)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (Planning & Organising)
- Ability to network and build relationships
- Proven problem solving & analytical skills
- Ability to develop, implement and embed policy and procedure
- Ability to motivate and train staff
- Polite and confident
- Flexible and cooperative
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solutions focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
- Able to use SystmOne
Qualifications
- Good standard of education with excellent literacy and numeracy skills
- Leadership and / or Management Qualification
Experience
- Experience of working with the general public
- Experience of working in a health care setting
- Experience of managing teams
- Experience of performance management, including appraisal, staff development and disciplinary procedures
- Experience of managing rotas
- Experience of successfully developing and implementing projects
- NHS / Primary Care General Practice experience
- Relevant health and safety experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
