At a Glance
- Tasks: Provide excellent overnight service and ensure a welcoming experience for guests.
- Company: Park House Hotel, a friendly and vibrant place to work.
- Benefits: Competitive pay, discounts, meals on duty, and recognition programmes.
- Other info: Join a supportive team with opportunities for growth and celebration.
- Why this job: Be the face of the hotel at night and create memorable guest experiences.
- Qualifications: Great customer service skills and ability to work independently during night shifts.
Set on the edge of the market town of Shifnal, the Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, and supporting other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning is essential.
The Guest Service Assistant - Nights will ensure a memorable experience from every interaction, from the guest arrival to the fond farewell. You will provide attentive service overnight and ensure that all security walks and checks are carried out. A key aspect of the role is to forge a great rapport with guests from initial contact and build strong working relationships with all departments to ensure great service delivery and effectively maximise revenue when there is an opportunity.
The role will report to the Guest Service Manager - Nights and will work closely with the entire hotel team. This role is ideal for someone who is self-motivated, has great customer care skills, and possesses excellent communication and time management abilities.
Job Overview
As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a hotel or customer-facing role.
Benefits
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Guest Service Assistant Nights - Shifnal in Telford employer: Park House Hotel & Venue
Park House Hotel in Shifnal is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits such as discounted stays, meals on duty, and recognition programmes, the hotel fosters a supportive environment where team members can thrive while delivering memorable experiences to guests. Join us for a rewarding career where your contributions are valued and celebrated.
Contact Details:
Park House Hotel & Venue Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant Nights - Shifnal in Telford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Park House Hotel & Venue. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Park House Hotel & Venue
Don't be shy about reaching out to Park House Hotel & Venue directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant Nights - Shifnal in Telford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Park House Hotel & Venue and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Park House Hotel & Venue
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
