At a Glance
- Tasks: Welcome guests, check them in, and provide exceptional service throughout their stay.
- Company: Park House Hotel, a friendly and welcoming environment in Shifnal.
- Benefits: Enjoy discounted stays, meals on duty, and retail discounts.
- Other info: Join a dynamic team with opportunities for growth and recognition.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Strong customer service skills; training provided for the right attitude.
The predicted salary is between 20000 - 25000 £ per year.
Set on the edge of the market town of Shifnal, the Guest Service Assistant will be responsible for providing a warm welcome, check-in and service as required throughout the guests' stay. The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. This role is part of the team that provides a memorable experience for our guests to ensure they leave with a smile on their face.
Fantastic organisation, communication, problem solving and adaptability are attributes required in the role. An eye for detail and delivering memorable guest experiences make this a lovely role for someone who wants to have a positive impact on our guests. The Guest Service Assistant will report to the Hotel Manager and is ideal for someone with strong demonstrable experience in customer service. However, we are happy to train and develop anyone with the right attitude who wants to join our team!
Responsibilities:- Greet and welcome guests in a friendly and professional manner
- Provide excellent customer service and address guest inquiries and concerns
- Check guests in and out of the hotel, ensuring accuracy of information
- Assist guests with luggage, transportation, and other requests
- Handle guest complaints or issues promptly and effectively
- Maintain knowledge of hotel services, amenities, and local attractions
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure a seamless guest experience
- Strong hospitality skills with a genuine desire to provide exceptional guest service
- Bilingual or multilingual proficiency is a plus
- Excellent communication skills, both verbal and written
- Ability to handle multiple tasks and prioritise effectively in a fast-paced environment
- Professional phone etiquette and customer service skills
- Familiarity with hotel operations and reservation systems is preferred
As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position.
Please note that this is not an exhaustive list of responsibilities or skills required for this position.
Benefits:- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Full Time 40 Hours
Guest Service Assistant - Shifnal employer: Park House Hotel & Venue
At Park House Hotel in Shifnal, we pride ourselves on being an exceptional employer that values our team members and their contributions. With a strong focus on employee growth and development, we offer comprehensive training for those with the right attitude, alongside competitive benefits such as discounted stays and meals, making it a rewarding place to work. Our vibrant work culture fosters collaboration and celebrates achievements, ensuring that every team member plays a vital role in creating memorable experiences for our guests.
Contact Details:
Park House Hotel & Venue Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - Shifnal
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Park House Hotel & Venue. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Park House Hotel & Venue
Don't be shy about reaching out to Park House Hotel & Venue directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant - Shifnal
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Park House Hotel & Venue and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Park House Hotel & Venue
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
