Guest Service Assistant Nights - Shifnal

Guest Service Assistant Nights – Shifnal

Park House Hotel, Shifnal – set on the edge of the market town of Shifnal.

Job Overview

The Guest Service Assistant – Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, supporting other departments with tasks that can be carried out overnight. They will ensure the hotel is ready and in great shape for guests in the morning.

The Guest Service Assistant – Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. They will guarantee attentive service overnight and complete all security walks and checks. A key aspect of the role is to forge a great rapport with guests from initial contact, build strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when opportunity arises. They will ensure that all processes are followed within the bar and that they support all colleagues, reporting to the Guest Service Manager – Nights and working closely with the entire hotel team. This role is ideal for someone who is self‑motivated, has excellent customer care skills, great communication and time management.