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- Tasks: Support the General Manager in running the hotel and ensuring exceptional guest experiences.
- Company: Join Park House Hotel, a welcoming establishment in Shifnal known for its outstanding service.
- Benefits: Enjoy discounts on stays, meals, and access to wellness programmes.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Previous management experience in a hotel and strong communication skills are essential.
- Other info: Perfect for those looking to step up in their hospitality career with supportive leadership.
The predicted salary is between 24000 - 36000 £ per year.
The Assistant Hotel Manager will be responsible for supporting the General Manager in the successful running of the business with a focus on Food & Beverage. The Assistant Hotel Manager will lead the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem-solving skills and being adaptable are attributes required in the role.
An eye for detail and for delivering memorable guest experiences make this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who can lead a team to strive for excellence. The Assistant Hotel Manager will be an experienced Head of Department or Senior Supervisor looking for the next step in their career. With the support of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop.
The role of Assistant Hotel Manager will report to the General Manager and is ideal for someone who has strong demonstrable experience in hotel operations. It is a perfect opportunity for someone who would like to take the next step in their career.
Job Overview: The Assistant Manager is responsible for supporting the General Manager in overseeing the daily operations of the hotel, ensuring a smooth guest experience, and maintaining the hotel’s high standards of service. This role includes assisting with colleague management, guest relations, and operational efficiency while promoting a positive and welcoming atmosphere. The Assistant Manager will step in for the General Manager when needed and help with the implementation of hotel policies, procedures, and business goals.
Experience & Qualifications:
- Excellent communication skills and professional manner.
- Strong organisational skills, strong numeric skills, and a good understanding of figures.
- Excellent attention to detail.
- Self-motivated and proactive approach.
- Professional manner and appearance.
- Strong demonstrable experience in a management position in a hotel, having been accountable for relevant aspects of the business.
Benefits:
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Assistant Hotel Manager - Telford employer: Park House Hotel & Venue
Contact Detail:
Park House Hotel & Venue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager - Telford
✨Tip Number 1
Familiarise yourself with the Park House Hotel's values and mission. Understanding their approach to guest experiences and team dynamics will help you align your answers during interviews and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach and show that you’re genuinely interested in the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to handle guest relations. Being able to discuss real situations where you excelled will make you stand out as a candidate.
✨Tip Number 4
Demonstrate your passion for the hospitality industry by staying updated on trends and best practices. Mentioning recent developments or innovative ideas during your discussions can show your commitment to enhancing guest experiences.
We think you need these skills to ace Assistant Hotel Manager - Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel management, particularly in Food & Beverage. Use specific examples that demonstrate your leadership skills and ability to maintain high service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention how your skills align with the requirements listed in the job description, such as communication, organisation, and problem-solving abilities.
Highlight Relevant Experience: In your application, emphasise any previous roles where you have led a team or managed hotel operations. Include metrics or achievements that illustrate your impact on guest experiences and operational efficiency.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Assistant Hotel Manager role.
How to prepare for a job interview at Park House Hotel & Venue
✨Showcase Your Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated your team to achieve excellence in service.
✨Demonstrate Your Attention to Detail
This role requires a keen eye for detail. Bring examples of how you've ensured high standards in previous positions, particularly in guest experiences and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific situations where you successfully handled guest complaints or operational challenges, and be ready to explain your thought process.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you effectively communicate with both guests and team members, and provide examples of how this has positively impacted your previous workplaces.
