At a Glance
- Tasks: Provide exceptional overnight service and ensure a welcoming experience for guests.
- Company: A vibrant hotel in Shifnal, focused on guest satisfaction.
- Benefits: Competitive pay, discounts on food, and access to wellness programmes.
- Other info: Join a supportive team with opportunities for growth and celebration of milestones.
- Why this job: Be the face of the hotel at night and create memorable guest experiences.
- Qualifications: Strong customer service skills and ability to work independently during night shifts.
The predicted salary is between 28103 - 34348 £ per year.
Set on the edge of the market town of Shifnal.
The Role of Guest Service Assistant - Nights
The Guest Service Assistant - Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight.
Ensuring that the hotel is ready and in great shape for guests in the morning.
The Guest Service Assistant - Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell.
You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.
A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.
The Guest Service Assistant - Nights will ensure that all processes are followed within the bar and that they support all colleagues.
The role of Guest Service Assistant - Nights will report to the Guest Service Manager - Nights and will work closely with the entire hotel team.
This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management.
Job Overview
As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests.
You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a Hotel or customer-facing role.
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day on-line GP appointments
- #J-18808-Ljbffr
Guest Service Assistant Nights employer: Park House Hotel
As a Guest Service Assistant Nights at our hotel in Shifnal, you will be part of a dynamic team dedicated to providing exceptional overnight service. We pride ourselves on fostering a supportive work culture that values employee growth, offering benefits such as discounted rates for friends and family, meal provisions during shifts, and access to a range of hospitality rewards. Join us to create memorable experiences for our guests while enjoying a fulfilling career in a welcoming environment.
