Spa Receptionist

The Victoria Hotel & Spa has a new exciting position to join the newest Source Spa and Wellness team in the Brend Collection. This beautiful hotel & spa is located on Sidmouth\’s spectacular seafront facing the rolling waves of the English Channel along the world heritage Jurassic coast.

As a Spa receptionist, you will be the first point of contact for Source Spa and Wellness; welcoming guests on arrival and taking care of them during their stay in the spa, proactively assisting them with enquiries and ensuring the first-class spa and wellbeing experience our clients expect. Every step of our customer journey should ooze serene spa sophistication, our guests should feel special at each visit and leave relaxed and rejuvenated.

As part of the Brend Collection, you will receive a competitive rate of pay, opportunities for progression within the spa and throughout the hotel group, ongoing training, share of staff tips, staff discounts at any Brend Collection establishment and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company that is renowned for their approach and delivery of unparalleled service in Sidmouth.

What will I be doing?

As a Spa receptionist at Source Spa and Wellness, you will ensure all guest needs are looked after during their experience with us demonstrating that you are genuinely interested in their wellbeing.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Offer a high level of consistent, friendly and efficient care and build up a rapport with guests.
• Provide spa tours to all members and spa guests upon arrival.
• Ensure that all guest bookings are accurate and maintain an accurate guest database.
• Deal with all guest queries – by phone, post, online and face-to-face.
• Maintain a good knowledge of all products and treatments.
• Identify and maximise sales opportunities in all guest queries/contact.
• Carry out reception procedures as per the daily checklists, including opening/closing of the spa.
• Liaise with the Spa Therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the guest’s journey runs smoothly.
• Ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Senior Therapist or Spa Manager.
• Assist the Spa Manager in utilising this information to maintain close contact with our guests and encourage repeat business.
• Administrative duties as required e.g. filing, daily banking, stock taking.
• Ensure all necessary paperwork is completed correctly and passed to the appropriate. therapist prior to treatment.
• Communicate client suggestions to management.
• Ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
• Work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
• Work with the team to ensure public areas are well maintained and replenished with correct amenities.
• Assist colleagues and other departments where required including laundry and other housekeeping duties in the spa.

What are we looking for?
As a Spa receptionist at Source Spa and Wellness, you will have a strong skill set in personalised customer service with an authentic and warm, yet professional personality who can easily connect with guests.

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Flexibility to work to the hours and needs of the business including shift, weekend and Bank Holiday work as well as covering shifts due to illness.
• Exceptional attention to detail.
• Strong written and verbal communication skills.
• Problem solving skills and innovative thinking.
• A team player who is an avid learner, adaptable.
• Exceptional interpersonal and communication skills.
• Positive and friendly attitude to your colleagues, superiors and guests.
• Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• Outstanding time management with the ability to prioritise tasks and be well organised.
• Ability to work in a fast-paced environment.
• Commitment to delivering superior levels of customer service.
• A high standard of personal presentation.
• Confident, professional and welcoming personality.
• Experience using computer systems (Microsoft and google), Spa or salon booking system ideally (desirable but not essential).
• Experience in a similar reception/customer service role, ideally in a luxury spa, wellbeing or fitness environment

What’s in it for me?

There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts whendining at any Brend Collection establishment, discounted spa treatments and products as well as reduced accommodation rates. The Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.

What is it like to work for the Brend Collection?

The Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!

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